how to move all certs and badges from one servicenow account to another?

[Khalnayak]

Hi,

I have changed jobs and all my certs and badges are on my previous employers email address.

I have been given a new account with my new employer.

How can I move all badges/certs/community profile history all to new email address? is there a way? who do i need to contact?

Thanks in advance.

[Allen Andreas]

Hi,

You'd want to contact ServiceNow SSO Ops at this email address:

ssosupport@servicenow.com

They would be the ones to associate your prior content with your other email address. It takes some time to accomplish this, but that's who would help.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Kristi G_]

Hi,

You can request an email change through our self-service process. Please follow the steps below. There are a few extra steps if you are a partner or have MFA. Once you receive an email confirmation from the Partner and MFA team, you can continue with your email change request.

1. Go to www.servicenow.com
2. Login with your first/old email <old email>
3. Click the person icon on the top right corner --> Click Manage Profile
4. Click on Edit Profile
5. Click on the Update Email Button in the email field and follow the steps to generate a request for changing your email from <old email> to <new email>
6. Please DO NOT select the account linking option
7. Once the request is created, the support team will reach out to you and update your email. This process will make sure that all your existing data is transferred to your new email

Is your old email a partner email?

1. If you’re an existing partner or your old account was a partner account, then you need to create a request with the Partner team to release/detach your email at partnerops@servicenow.com or Go to Partner Support Page

Is multi-factor authentication tied to your old email? 

1. If you have the additional email authentication tied to your old email (MFA /  two-step verification) please email ssosupport@servicenow.com team to disable/turned off and grant you temporary access to your old account.
2. You can also click the link below under (Contact Us) on the MFA challenge page. See the screenshot attached.
3. Note: We can assist you in accessing your old account by resetting your password if needed once you received an email confirmation from the Partner and MFA team then you can continue with your email change.

 If you have any questions, please email web_support@servicenow.com.

Thanks,

Kristi Grace

Sr. Mgr Now Creators