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Friday - edited yesterday
Build real ServiceNow admin skills, learn best practices and get ready for your CSA exam with 44 free hands on video lessons.
| Format | Price | LAB | Goal |
| 44 video lessons across 8 modules | Free | Your own free Personal Developer Instance (PDI) | ServiceNow CSA certification readiness |
From zero to ServiceNow Certified System Administrator
Preparing for your ServiceNow certification? The Certified System Administrator (CSA) certification is the first ServiceNow certification most administrators earn, and it is one of the most searched ServiceNow certifications today.
I built a complete, free ServiceNow training course to help you get there. It gives you the expertise, the best practices, the familiarity with the platform and the CSA exam readiness you need. Every lesson is hands on, so you build everything yourself in a real ServiceNow instance.
Start with this short tour of the course:
What you will learn
- Set up and configure your own ServiceNow developer environment
- Administer users, groups, roles and access control
- Navigate and personalize the Next Experience UI, lists and forms
- Build and manage tables, modules and data structures
- Import data and manage configuration changes safely with Update Sets
- Design service catalogs, record producers and self service experiences
- Automate processes with Flow Designer, business rules and notifications
- Create reports, dashboards and SLAs for operational visibility
- Configure core IT Service Management (ITSM) processes: Incident, Major Incident, Problem and Change
- Build a custom scoped application end to end
Why take this ServiceNow admin course
Expertise you can use at work. Each lesson covers a real System Administrator task, explained step by step.
Best practices from the start. You learn how to configure the platform the right way, not just how to click through it.
Familiarity with the platform. You work in your own free Personal Developer Instance, so the Now Platform feels familiar long before exam day.
CSA exam readiness. The modules follow the areas a ServiceNow Certified System Administrator works in every day, so you prepare for the CSA exam while you build real skills.
Completely free. No sign up fee and no paywall on the lessons.
Everything you need for exam day. As a course learner, you also get access to a discounted CSA exam kit that includes your official CSA exam voucher, two full practice exams with 120 questions, the official ServiceNow CSA practice test and 12 months of support from certified ServiceNow experts. Details are on the course exam page.
Course modules
- Getting Started and Your Lab Environment
- Users, Groups, Roles and Access Control
- Navigating and Configuring the Platform UI
- Data Foundations: Tables, Modules and Data Management
- Service Catalog and Self Service
- Automation and Workflows
- Reporting, Notifications and ITSM Processes
- Building Your First Application (Capstone)
Capstone project
Finish the course by building your own scoped application. You bring together tables, forms, the service catalog, a flow, notifications and reporting in one working app. It is a practical way to prove your skills and a strong final step before your ServiceNow CSA exam.
Who this course is for
- Aspiring ServiceNow administrators starting from scratch
- IT professionals moving into the ServiceNow ecosystem
- Developers and analysts who want platform fundamentals
- Anyone preparing for the ServiceNow Certified System Administrator (CSA) exam
Prerequisites: None.
Instructor
Bill Martin, TechTalk with Bill. ServiceNow Certified Technical Architect (CTA), 2026 ServiceNow Community MVP and former ServiceNow Certified Instructor.
Frequently asked questions
What is the ServiceNow CSA certification?
The Certified System Administrator (CSA) certification is ServiceNow's official credential for platform administrators. ServiceNow awards it after you pass the CSA exam.
How much does the ServiceNow CSA exam cost?
The ServiceNow CSA exam costs USD 300 (before tax) for one attempt. A retake costs USD 150. Please check ServiceNow University for current pricing.
How do I get a ServiceNow CSA exam voucher?
You register for the CSA exam through ServiceNow University. As a course learner, you also get access to a discounted exam kit that includes your official CSA exam voucher.
Is the exam voucher included in this course?
The lessons are free. As a course learner, you get access to a discounted exam kit with your official CSA exam voucher, two full practice exams, the official ServiceNow CSA practice test and 12 months of expert support. See the course exam page.
Are there official CSA practice exams?
Yes. The official ServiceNow CSA practice test is part of the exam kit available to course learners. The free course also includes self check questions at the end of each lesson.
Do I need anything before I book the CSA exam?
ServiceNow sets its own eligibility requirements. Please check the current CSA exam requirements on ServiceNow University before you book.
Is this ServiceNow training course really free?
Yes. All 44 lessons and the course site are free.
Start the free course
Begin here: ServiceNow System Administrator: Zero to Certified
Good luck on your ServiceNow certification journey. If you have questions about the CSA exam or the course, please ask in the comments.
