Unable to update my Webassessor email id in the nowlearning

Community Alums · ‎08-15-2022

Did recently joined a new organization that is a ServiceNow partner. I am trying to update my Webassessor email id in the nowlearning portal. It shows that a verification email id has been sent to the Webassessor email but I have not received any. Tried the process multiple times and have not received any verification mail. Created case CS0228348 in the nowlearning before 7 days but no response from the team. Can someone guide me on how to fix this issue? Thanks in advance.

Yousaf · ‎08-15-2022

Hi Prasanna,

Please refer to these links I hope it can resolve your problem.

How to link Webassessor to Now learning

Unable to link webassessor email address in now learning portal

If this doesn't work send an email to certification@servicenow.com sometime it takes long for servicenow team to reach you.

Mark Correct or Helpful if it helps.

***Mark Correct or Helpful if it helps.***

View solution in original post

Community Alums · ‎08-15-2022

Thanks, Yousaf. Will try the suggestions.

Ruchik Vyas · ‎08-16-2022

Hello Prasanna,

I am also having the same issue where I am not receiving the verification email that is been sent to webassessor email. Did you find any fix for that?

Enabler · ‎08-16-2022

Same issue i am facing

Merlin Pinto · ‎08-18-2022

Running into the same issue.

Yousaf · ‎08-21-2022

Unfortunatly there is no other way if you have tried solutions above and from other community posts.

You will have to create a case and wait for servicenow to respond.

***Mark Correct or Helpful if it helps.***