SLAs Templates in excel file
Any idea about what the format for SLAs Template we can used.
Forum Posts
Pre-Notification for Password Expiry to users in Teams and VA Chat
Hi Team, I want to configure password expiry notifications sent to users like 3/7/15/30 Days before in Teams and NAVA Chat, where my user records are in other system. We are getting them using LDAP. How to configure this.Please provide any detailed s...
Service Portal - Hide user information on header menu.
Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.
Duplicate Question - Please delete as I don't have the option
Duplicate Question - Please delete as I don't have the optionFor some reason, this keeps posting int he Virtual Agent forum and I am unable to delete this duplicate post.Hi all, The Help Desk manager is looking to roll out a pilot for the ServiceNow ...
Script to bulk edit "Can Read" in knowledge articles
Hi, I need to edit the "can read" field for a large number of knowledge articles. I have read in several messages here that this is not an OOTB functionality and a script is needed. Since I am not an IT developer and I cannot create scripts, is there...
Collaborate tab in workspaces
Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena
Risk Assessment for change
I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...
Selecting a Knowledge Base in the Portal vs. Search Function
Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
Cannot edit in read-only editor - What is this?
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
User changed the incident state to resolved without filling mandatory fields
Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.
How to hide a specific issue category from Virtual Agent chat?
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
Copy multiple attachments from orderguie attachment variables to RITM
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
some fields are hidden on "Update All" / "Update Selected"
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Is there configurations required to switch from ITSM Standard to ITSM Professional?
We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...
Resolved! Duration field data is not showing correctly in Data Visualization ?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
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