Can we enable Close chat option throught the chat in Virtual Agent

[sushama]

Hello All,

I have requirment to enable the close chat button throught the chat.

Anyone have any idea on this, that will be helpfull.

Thanks,

Sushama K

[Arpan Baishya]

Hi @sushama,

The 'End Conversation' button is enabled by default when you are on a chat with a Live Agent. Plus, if you want to minimize the chat, you can use the same button at the bottom that you use to start a chat. See the screenshot below.

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[sushama]

Thanks @Arpan Baishya for quick reply.

Actually I wnat this button enbaled when customer is interating with Virtua Agent not live agent.

If you have any information please let me know.

Thanks in advance 🙂

Regards,

Sushama K

[Arpan Baishya]

Hi @sushama,

From what I see, we don't have that feature yet for Virtual Agent. I couldn't find anything related on the Conversational Interfaces settings either.

[Danish Bhairag2]

Hi @sushama ,

Can you look at the below article, it might help u to achieve ur requirement. Kindly refer the 2nd newest comment made by author on 22-10-2022.

https://www.servicenow.com/community/virtual-agent-nlu-articles/enabling-end-conversation-button-in-...

Please mark my answer helpful if it resolves your issue.

Thanks,

Danish