How to get one particular Knowledge article within Virtual Agent ?

[Janardhanan1]

How to get one particular Knowledge article within Virtual Agent ( After user entered into a Topic )  For Example - User chatting for issue in Application , So user entered into that Topic , Now How do we get only one  or Two Knowledge Article to show in Virtual Agent for users to check

[dangrady510]

I've seen others either use the Link bot response or an HTML bot response node in these situations to lock into a specific KB article.

This would be an example of the HTML response

Here is an example of 2 articles with HTML.

This would be an example of the link bot response

Hope this helps inspire some ideas.

[Community Alums]

Which topic in the designer did you use? can you share the designer flow here please.

What was the NLU did you select before proceeding to the topic designing ?

[Community Alums]

Hi Janardhanan,

There is an OOB Topic in VA designer 'Search Knowledge Base'. Check that you and you will want to use that as it is very user friendly and easy to implement.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

[Community Alums]

Hi Hardit,

This doesn't gives a specific knowledge article instead gives a whole list of articles.