I want to show message if All agents are busy in Virtual agent after 2 minutes. Is this possible? Do we have any property to set this time value?

[Prabhati Ghuge1]

[Ankur Bawiskar · Accepted solution]

@prabhati 

It is not possible to configure this.

How would you know if agent is not available?

The option of contact live agent is available only during the Schedule you define.

So it is the responsibility of the chat queue group members to accept the incoming chat request.

This is the customer/business problem and not configuration issue.

If the user is waiting for long time they can close the chat or interact with the VA on another topic.

There is some workaround for this. Refer link below whether it would work for you

Agent Chat - Assign Interaction to all agents (First come / First Serve) or Restart Queue?

Regards
Ankur

[Prabhati Ghuge1]

Thanks @Ankur Bawiskar 

[Ankur Bawiskar]

@prabhati 

Let me know if I have answered your question.

If so, please mark appropriate answer as correct & helpful to close the thread.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Prabhati Ghuge1]

Hi Ankur,

This workaround is for Agent chat and we are using connect chat so this wont be useful to me. As a workaround user can cancel the conversation using cancel button if all agents are busy.

Thanks.

Regards,

Prabhati