In Virtual Agent training exercise, Default Chat Experience always loads instead of the NeedIt topic

CliffB
Tera Expert

In the training exercise I'm doing, clicking Test on this -

CliffB_0-1711117870659.jpeg

- loads the Default Chat Experience instead of "Which type of NeedIt record would you like to view?":

CliffB_1-1711117870660.jpeg

Am I doing something wrong?

1 REPLY 1

Muralidharan BS
Mega Sage
Mega Sage

HI @CliffB 

 

Uncheck the "include topic discover" in the chat. It will load only the current topic, this is default enabled. 

 

MuralidharanBS_0-1711128777995.png

 

 

 

Thanks