Need a confirmation on no of choices can be shown in VA-MS Teams integration

Admin7267
Kilo Sage

‎05-08-2024 12:13 AM

In virtual agent I'm trying to show incident categories from sys_choice table. 

There are around 100 categories available, will the teams stuck or lags if I shown 100 choices? 

 

How can choices can be shown in MS Teams with having any issue? 

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VarunaS
Tera Contributor

‎05-16-2024 01:30 PM

Hi,

 

To address your concern about showing 100 incident categories in MS Teams without causing any issues, let's break it down:

  • Performance Consideration:

    • Displaying 100 choices in MS Teams may not cause lag or issues directly.
    • However, consider the user experience and whether navigating through 100 options is practical.

  • Optimizing Choices:

    • You can optimize by organizing categories into logical groups.
    • Present top-level categories first, then allow users to drill down for more specific choices if needed.

  • MS Teams Integration:

    • Utilize MS Teams adaptive cards for displaying choices.
    • Adaptive cards offer flexibility in formatting and presenting options, enhancing user interaction.

  • Testing and Feedback:

    • Test the integration with a smaller set of choices initially to gauge performance.
    • Collect feedback from users to refine the presentation and improve usability.