Pass values from Virtual Agent topic to a Catalog item variable

[Luci40]

I want Virtual Agent to raise a request based on the chat with user.

What I could think right now is to pass values (data that Virtual Agent collected from user) to catalog item variable and then create a request for that item.

Is it possible to send data from Virtual Agent chat to the catalog item variable and then raise a request? 

If so then how can we pass values to catalog item from Virtual agent chat?

[Muralidharan BS]

HI Mahima,

Yes, it is possible, there is an OOB solution available to submit requests through Virtual Agent. You can utilize that. These two topics will allow you to submit requests. Make sure you have ITSM conversation plugins installed. 

Thanks

[Luci40]

Hey Murli,

Thanks for your quick response.

I can see Request catalog item topic block in Virtual Agent Designer but can't find submit a request block.

Any other way to use OOB Submit a Request template inside my custom topic?

[Muralidharan BS]

sorry, its search and request catalog item.

You can use this in your topic block, just use the search catalog item and it will submit the request for you.

[Luci40]

I have tried doing it using Search catalog item and Request Catalog item but it didn't work out. Search catalog item can search for a particular item but I want to pass values to catalog item variable from Virtual Agent. 

How can I do that?