Vancouver - Virtual Agent fallback topic not working

SC4
Tera Expert

Hi.

After the upgrade, the Virtual Agent is not working as expected.

There is a fallback topic in case an Agent does not accept or reject an Interaction in Agent Workspace. If the max time is reached, it should display a fallback topic (this was working before the upgrade).

What can I check?

Already looked into most of the configuration and everything seems to be the same.

Thank you.

1 REPLY 1

Pelo Ntwampe
Mega Sage

Hi,
Did you manage to get this resolved?
Thank you.