Virtual Agent Survey with dynamic hidden answers

ayman_h
Kilo Sage
Kilo Sage

Hi,

I have a requirement to track the Virtual Agent topic related to a Survey submitted by the user. Is there a way to have save this value inside a hidden question using $param on a Survey record and track this down? I was unable to find an easy way of doing this.

 

I am aware you can use the Trigger ID on a survey to access the Interaction record and then look at the Interaction logs to check the different topics that were accessed.

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