JumpStart: CSA Pathway was built for professionals who want structured learning, real expert guidance, and a genuine learning community — just delivered in a way that fits around work and life. And when you complete it, you'll be ready to sit the ServiceNow Certified System Administrator (CSA) exam at 50% off the standard price.   Over the past two cohorts, 50 ANZ learners — IT admins, platform managers, consultants, and career-changers — have taken this path. Cohort 3 is now open.   How JumpStart works   Built by Lumify Work in partnership with ServiceNow, JumpStart blends the flexibility of self-paced content with the support structure that makes instructor-led training so effective.   Each week, you work through practical, hands-on content at your own pace — then come together with your cohort for a live one-hour session led by a certified ServiceNow expert. You get your questions answered, your understanding sharpened, and the motivation that comes from learning alongside others.   Duration: 12 June - 20 July 2026 - 5 weeks (4 weeks of learning + 1 week of exam preparation). 2–3 hours per week. You're never on your own.   And at the end of it? You'll be exam-ready — with a discounted CSA voucher waiting for you at just $250 AUD (ex GST). That's half what you'd normally pay.   JumpStart suits you if: You're interested in instructor-led training but can't commit to a multi-day course right now You've tried self-paced learning before but struggled without structure or support You're new to ServiceNow and want a guided, community-based starting point You want to work towards CSA certification without paying full exam price You're a team lead looking to build internal capability without taking your team offline for days at a time No prior ServiceNow experience needed.   How to register Spaces are kept small deliberately — to protect the quality of coaching and the cohort experience. Visit the Lumify Digital Hub Log in or create your Lumify account Find the ServiceNow JumpStart course page and register → Secure your place in Cohort 3 — and your path to CSA certification ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

ServiceNow is expanding our partnership with Lumify Work (formerly DDLS) to launch our first blended learning experience — designed to make training more flexible, practical, and impactful for every learner.    Introducing ServiceNow Jumpstart: Certified System Administrator Pathway    Developed with Lumify Work, ServiceNow Jumpstart: Certified System Administrator Pathway is a five-week program that blends:    ServiceNow Administration Fundamentals online learning for flexibility   Live expert-led sessions for deeper understanding  A hands-on capstone project to apply your skills  This program is ideal for anyone looking to strengthen their ServiceNow expertise — whether you’re new to the platform or looking to formalize your experience.   Participants will:    Build a solid foundation in Administration Fundamentals  Gain practical, real-world experience through guided projects  Learn directly from ServiceNow-certified coaches  Prepare confidently for the Certified System Administrator (CSA) exam  Join a growing community of learners and professionals across the region  Program Details    📅 10 November – 12 December 2025 (5 weeks)  💲 AUD 225 ex GST  💡 Optional CSA exam voucher: AUD 250 ex GST (valued at USD 300)    Note: This program is available exclusively to learners based in Australia and New Zealand.  🔗 Learn more and register    For more information you can either post a comment below or email Lumify.           ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more