Road to a successful CMDB with Data Foundations Join ServiceNow’s CMDB Data Foundations Workshop to discover how aligning your CMDB with the Common Service Data Model (CSDM) can transform IT operations. Gain practical strategies for data ingestion and governance from both organizational and technical perspectives and see how ServiceNow leverages AI to boost IT efficiency. Topics on the agenda include: Achieving business outcomes with CMDB Data Foundations Best practices for deploying a healthy CMDB Understanding the Common Service Data Model (CSDM) Leveraging AI for CMDB REGISTER now to secure your spot!   ... View more

Sharon Murphy, our SNUG Leader for Winnipeg, is retiring. We are now looking for a new SNUG Leader (or Leaders) for Winnipeg. Please join me in congratulating Sharon on her retirement - THANK YOU Sharon for all you have done to support the SNUG community!   SNUG Leaders must be employed by a ServiceNow customer and not employed by a ServiceNow partner.    Here is a snapshot of the role of the SNUG Leader:  Participate in planning calls to ensure events are aligned to the needs of the SNUG community including dates, venues and topics  Help identify customer speakers  Assist in getting hosts, and suggest potential venue locations  Gather broader feedback on the needs of the group  Emcee at meetings if possible  Promote online community involvement by posting questions and blogs to encourage an on-going dialog with community members  The time commitment is roughly 1-2 hours/year for event planning and 6-8 hours attending the event if possible!   The ServiceNow team manages:  Invitations and registrations  Meeting planning and coordination  Venue and catering costs SNUG Leaders play the important role of helping us ensure that members get the most value from attending SNUG meetings and to keep the conversation going by participating in the on-line SNUG community.  The planning and execution of the event is managed by ServiceNow.   SNUG Leaders play an elevated role within the community and receive special recognition at SNUG meetings, on-line, and at Knowledge. If you are attending Knowledge this year and would like to learn more, please stop by the Community area of the Expo to inquire.   I have attached the Customer Participation guide as reference that explains the role further along with best practices for SNUG Leaders.   If you are interested, please send an email to tracy.obrien@servicenow.com or respond to this post in on the community. Please share more about your experience with ServiceNow and why you’re interested in being a SNUG Leader for Winnipeg.   ... View more

Join us for an in-person SNUG and Workshop in Winnipeg   Register to attend the upcoming ServiceNow User Group workshop and meeting in Winnipeg sponsored by PAMT.  Whether you're just getting started with ServiceNow or you're a long-time user, the agenda is designed to help you make the most of your time with us.  We have a great line up to share with you including: Customer stories from IG Financial and Manitoba Hydro Best practices from the field with PAMT New and notable updates from ServiceNow  Network and collaborate with your peers   In addition to the User Group, join us for the pre-SNUG workshop - Now Assist for ITSM Powered by GenAI.  Our experts will guide you through hands-on exercises allowing you to gain firsthand experience on how to resolve incidents faster, upgrade self-service quality, and create the knowledge base that helps you continually improve IT service delivery.   Space is limited, so please REGISTER TODAY. We look forward to seeing you there!   Agenda (subject to change)  9:00 AM - Registration & Check-In  9:30 AM - Optional Hands-On Lab 12:00 PM - SNUG Registration, Lunch & Networking  1:00 PM - Now Assist for HR Service Delivery 1:30 PM - IGM Financial: How governance, prioritization, and strategic oversight transformed operations 2:15 PM -Break 2:30 PM - PAMT Session 3:00 PM - Manitoba Hydro: Lessons learned and wins on our journey to ServiceNow 3:30 PM - ServiceNow Knowledge Key Takeaways 3:55 PM - Wrap-Up  4:00 PM - Happy Hour  ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more