ServiceNow Community

SAM Pro - ability to see number of Microsoft or Adobe licenses installed out of licenses available

When you access the Microsoft or Adobe portals, it's possible to see how many licenses are being consumed out of the number of licenses available, for example 10 out of 15. For our SAMPro implementation, we have integrations for MS and Adobe but we a...

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Added topics aren't visible in Taxonomy & how to include catalog items related to child topic in EC.

Hi Team,1) I've added the topic to HR taxonomy and still can't see in Employee Centre.2) And where to include the Catalog Items for child topic, if want to visible in Taxonomy in EC.

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Resolved! What is the process of adding part number into content library

Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.

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PA: health dashboard

Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...

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Workspace - UI Builder query in BCM workspace - smart assessment

Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...

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Business Continuity Management (BCM)

Call Support in Virtual Agent

I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option Thanks

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scratchpad field set readonly for non ServiceDesk group

Hi, I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help. (function executeRule(current, previous /*nu...

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Servicenow

How to know deleted records

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can we bring the license data too into servicenow from the M365 portal

As we get user data flowing from M365 portal when we perform m365 saas integration , simillarly can we bring the license data too into servicenow from the portal

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Guided Tour keeps looping for snc_read_only users

Hi All, A guided tour is set to auto launch on the homepage. Whenever the user with snc_read_only loads the page, it keeps popping the guided tour.Even they selected the option to stop opening the tour again, it keeps popping the guided tour. For oth...

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Inconsistent Hardware/Software Model Normalisation

Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...

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Configure tabs in the contextual side panel - inlineTabExclusion UX page property not available

I came across an article https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-csm-ws-side-panel-tabs.html which explains how to configure tabs in the contextual side panel. H...

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Resolved! Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Hi everyone,I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but t...

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workflow

HI team , need help in script I have a catalog item called ' SWA AD 'in that we have reference field ' Application Name ' which refers to cmdb_ci_service_auto table .approvals has to trigger to the application service >> approval group As this is ...

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How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

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