Why Simplicity Wins: Scalable Service Governance with CSDM 5

When implementing CSDM, it’s tempting to go deep modeling every micro-feature of a Business Service because it feels thorough and “right.” (There may even be a microservice specifically delivering that function/feature) I’ve been there. But here’s th...

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Community Levels: How Are User Levels Determined?

Hi everyone, I’ve noticed something interesting about the ranking system in the ServiceNow Community and wanted to get some clarity on how user levels are actually determined. When comparing two community profiles, I saw that a user with a very high ...

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How do I create a List report that counts number of PTASKs for Problem Records

I want to create a list report that will provide a count of PTASKS for each problem record.  How do I create a filter that will provide the count of PTASKS for each problem record.  I tried to create a report of all PTASKS grouped by problem record, ...

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Inbound Email Action - Help Me Please

Hi everyone! I'm having trouble with email approval for my ServiceNow registration. I have one Email Script record and one Inbound Email Action record: Email Script:   (function runMailScript(current, template, email, email_action, event) { var ...

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Error creating a notification.

Hello everyone, Currently in our instance there are some items of multi SC_Task type, which I have seen are evaluated at the notification level through this code: var reqItemSysId = current.request_item.sys_id; var variables = {}; var itemOptions = ...

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how popular topic widget is able to open the emp_taxonomy_topic page

Hi All, While working on one custom widget, which show all catalog items Connected to Topics. I see while we click on Popular Topic, It is table us to "emp_taxonomy_topic" page. But in the Widget, nothing is directing to this page.can someone help me...

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How to configure AIOps in ServiceNow Event Management?

Hello, Currently configuring ServiceNow Event Management. Need help with what are the prerequisites to configure AIOps in ServiceNow event management. Thank you...

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• Event Management

SNPI - Import CMDB Data

I'm trying to complete the SN Platform Implementation.  In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import].  When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...

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Show Live data on Servicenow report

 Hi everyone,I’m working on a requirement where I need to display Year-to-Date (YTD) values in a ServiceNow report, based on fiscal months. Here’s the scenario:Whenever a new record is created in my custom table, an RPN value gets calculated. Using t...

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Tables

I am looking for sample applications to get more hands-on experience.I'm interested in starting some beginner-friendly projects that involves Creation of groups, Roles, User, and Tables.Are there any other ideas how to find a ServiceNow project to ha...

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How to close GlideDialogWindow

Cannot close the dialog created by the UI action.ui action onClick:function onClick() { var sysId = g_form.getUniqueValue(); console.log("=== Notification Dialog Initialization ==="); console.log("Incident sys_id: " + sysId); if (g_...

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setupMFA

HI,  am arjun new to servicenow while creation of PDI account for servicenow with new mail keep on asking setupMFA(multiple author authentication) for logging into acount  for everytime its bit complicated for me instead  of just user and password pa...

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ServiceNow AI & Agentic AI Kickoff | Where and How to Start

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Unable to access sys_script table via API using custom role (403 Forbidden)

Hi Team, I’m facing an issue while trying to access the sys_script table through the Table API using a custom user and role. I created a custom user named test_user and a custom role named test_role. The role test_role was assigned to test_user, and ...

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