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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Live Webinar: The reason your AI CX strategy is failing (and how to fix it) Hosted by ellensalemme 20 Aug–16 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Academy - Building Dynamic Playbooks Hosted by ServiceNow 20 Aug, 2026 09:00 AM PDT Event Details In person The Human Side of AI Adoption with Kelly Paulette Hosted by jasminecole 20 Aug, 2026 10:00 AM PDT Event Details Online Real-Time Data Intelligence for Mission-Critical Workflows Hosted by Anubhav P 20 Aug, 2026 10:00 AM PDT Event Details In person Federal Tech Talk: Real-Time Data Intelligence for Mission-Critical Workflows Hosted by WhitleyT 20 Aug, 2026 10:00 AM PDT Event Details In person Federal Tech Talk: Real-Time Data Intelligence for Mission-Critical Workflows Hosted by WhitleyT 20 Aug, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Build Agent Prompt

Hi All, We are using Build Agent Tool to create a catalog item and flow in global scope. Facing the issue with writing the prompt for populating a group record in ask for approval action for flow. It's not populating the exact group we have  given in...

  • Question

Catalog Item is visible under Taxonomy Topic but not appearing in Search

Hi Experts, We have developed a custom application in ServiceNow. Within the custom application scope, we created a Catalog Item and mapped it to a Taxonomy Topic. The Catalog Item is displayed correctly when we browse through the Taxonomy Topic.Howe...

  • Question

Granular delegation

Hi friends, Can anyone help me understand how exactly the delegate user criteria in a Delegation rule works ? When we specify a Delegate criteria in a delegation rule, I don't find a place where it shows only those users satisfying the criteria who w...

  • Question

Virtual Agent is not working as expected

Hi all,  I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...

  • Question

Ownership Group in Retired KB Article is not moving to editable.

Ownership Group in Retired KB Article is not moving to editable. When i click on Republish button, Ownership Group needs to be mandatory and editable to users before it moves to republish. There are no references with Ownership group in UI Policies, ...

  • Question

Ui Builder

I have created my cusomt them in Ui buider. I am not able to unpublish the theme in Zurich now. It was available a few weeks ago. I need to go back in, as I had critical alerts that need to be adjusted for colors on the apps overall for visibility. I...

  • Question

Grant access to departing user onedrive

When an employee leaves the company i want to share his onedrive to the users manager. Want to give SitecollectionAdmin access to the new user, I have installed onedrive and sharepoint spokes , but there is no OOB action available for granting admin ...

  • Question

Catalog Item Not Searchable in Service Portal for Impersonated Users

Hi Everyone, I am currently facing an issue where a particular Catalog Item is not searchable in the Service Portal when I impersonate another user. While searching for the Catalog Item, the portal displays the message "No Results". However, I am abl...

  • Question

Export to pdf - gantt chart in SPM

Has there been any advancement on the ability to export to pdf in SPM for the gantt chart. This functionality is required and available in all other scheduling platforms plus needed to share a visual of a project plan. Having to export the CSV and cr...

  • Question

Subject Person Mapping Issue in Child HR Case

Hi Team,I have a requirement where a Parent HR Case is created when the Last Day of Work changes on the sys_user record. Based on an RITM variable update (field_1 = Yes), two HR Tasks (type: Submit Catalog Item) are created via Flow:Task 1 assigned t...

  • Question
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