ServiceNow Community

Resolved! Voice realtime transcript component on CSM/FSM workspace

Dear all,We are developing a connector for ServiceNow VoiceWe are saving the realtime transcript coming from the telephony provider on the ServiceNow conversation through this API. https://www.servicenow.com/docs/bundle/zurich-api-reference/page/app-...

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Bulk Asset Creation and Update Using a Catalog Item and Excel Upload in ServiceNow

Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...

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Asset Management
Request Management
Service Catalog

I want to add field on Demand form

Hello,I want to add "Business Unit" field om the Popup form of Demand. As we navigateworkspace -> Strategic Planning Workspace -> Portfolio Planning -> Planning -> create new record or open existing one -> click on "New Demand" button -: new popup fo...

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Why an After Business Rule Didn’t Update Records as Expected

ProblemI had an after Business Rule that appeared to run successfully, but the record updates I expected either didn’t persist or behaved inconsistently. There were no errors, which made it harder to diagnose.SolutionThe issue turned out to be when a...

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UI Action

I have a requirement on the Case table case record to make the Resolution Code field mandatory when resolving a case, only for users in the CAB Approvers group.The case is resolved through a UI Action. When the UI Action is clicked, the state changes...

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Unable to edit the cost center refence field in consumable table on consumed state.

Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...

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Flow Designer Error: Wait for Condition error "Invalid condition provided for table change_request"

Wait for Condition error "Invalid condition provided for table change_request"Record is found but still error shown.The field where condition is used is also correctPlus, important thing to note is this runs w/o error in some cases and returns error ...

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The Copy resolution notes from Similar Incident (TI) recommendation action is not visible in SOW

Hello everyone, There seems to be a problem with the Similar Incident (TI) recommendation action. The button Copy resolution notes is not visible if I switch the language of my instance other than English. The button is visible and the contents in re...

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Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

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NIST state for Security Incident Response

While implementing Security Incident Response using NIST Stateful in Process Definition. Can we move back (for example) can move to Contain from Review State. Kindly provide any information.

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Configure the header of application center

can anyone please me how to configure the header of application center as i can't see it in taxonomy. It not same as employee center as it's for candidate application.

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Why setWorkflow(false) Didn’t Stop All Automation

ProblemI used setWorkflow(false) expecting it to prevent all business rules, flows, and other automation from running during an update. However, I still saw certain logic executing, which was confusing.SolutionThe key realization is that setWorkflow(...

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Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

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Next Experience UI Theme color change

I am trying to change the UI theme color of my instance, everything seems well however I am having difficulty fixing this Favorites dialog box since it isn't aligning with the color of my Application Navigator background color. Hope some of you can h...

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Request failed with response : SAMSoapHandler: Unable to generate SOAP function for SOAP Message

Hello All,I am trying an integration between ServiceNow and S4HANA SAP system for SAM using ABAP program. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to ge...

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