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Community activity

RITM approval event (approval.inserted) not firing

Hello SN Community, I have a requirement whereby manager approval is needed at the REQ level (this part is working) and security team approval at the RITM level (this part is not working) of a request ticket.  The RITM approval portion is not working...

  • Question

Timezone inconsistency when Scripting in Flow Designer Custom Actions

Hi everyone,I ran into a timezone issue when using GlideTime APIs inside a Flow Designer Custom Action script.ScenarioUser timezone: Europe/HelsinkiScript is written inside a Custom Action (Script step) in Flow DesignerI am using a GlideTime object a...

  • Question
  • Flow Designer

Translate Approval History Comments on Change Request

We are trying to translate Approval History Message "Change Request has been approved by Normal Change Policy (Technical approvals)." on Change Request. This message is coming via a Script Include "ChangePolicyApprovalActivitySNC" and below is code s...

  • Question
  • Change Management

Discovery stalling after Zurich upgrade

We have just upgraded to Zurich. Patterns and plugins are up to date. But after the upgrade I am seeing that anytime something is discovered with a database or active directory discovery stalls. ECC Queue looks like it's sent and recieved the payload...

  • Question

Reference variable showing only 25 records in Workspace

Background:1. Using UI Builder to build a custom workspace.2. Created a record producer to manage forms in UI Builder.3. Using Service Catalog component - display form on the WS.4. In one of the forms are are using a reference field which is referenc...

  • Question

Resolved! Multilingual Search for Catalog Items in Employee Center

Our goal is that when a user has English selected as their language and searches for a catalog item using German terms, the item should still appear in Employee Center Currently, search results are returned based on the users selected languageFor exa...

  • Question

Resolved! Variable editor not visible in some SCTASKS

I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...

  • Question

conditional filter

1 . Create a filter where the Incident was created after the user’s hire date2. create a filter to display incidents that were resolved more than 30 days ago.

  • Question

Resolved! Hide Discuss button for Inicidents form

Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!

  • Question
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