Can some approve/reject by replying to servicenow without the user record in sys user

• Question

Cloud Account Management - Azure

Hi Community, While creating a new configuration for the Azure cloud provider in ServiceNow, I am unable to select any value in the Cloud Organization field. The lookup shows “No results found.”Could someone please clarify:What data is used to popula...

• Question

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE  Start here if you have no idea wh...

• Article

Can you show both recurring cost and cost on approval records. Currently on cost is showing.

We are only using recurring price for some catalog items.  When the approver opens the approval record from Service Operations WorkSpace, Employee Center and by navigating to All>Self-Service>My Approvals ONLY price is showing.  How can I add the rec...

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[GF#9] ServiceNow exams preparations with MeasureUp (CSA, CAD, CIS DF, CIS CSM)

(Not a question).  This is to share with here what I found under this LinkedIn article. ServiceNow and MeasureUp partnershipThanks to the partnership between ServiceNow and MeasureUp, you can access practice tests for the following exams:Certified Sy...

• Question

Reference variables are not visible under GroupBy in platform analytics

Hi All, I am unable to group by reference type variables in platform analytics when I am selecting verical/Horizontal bar chart types. This worked in Xanadu version but now it is not working. If anyone else has run into this issue or if you have any ...

• Question

Software Allocation condition

Hi @SrinivasRamanu1 , @dreinhardt  I'm checking to see if allocation conditions on software entitlements works. If yes what conditions should be utilized if we want specific machines to be allocated by a certain software entitlement. I'm currently us...

• Question

Client controller must contain a JavaScript function, see default value for example

Hi,In the widget i am getting error under Client Controller"Client controller must contain a JavaScript function, see default value for example". . Kindly help.  function($scope, TimeCardPortalService, spUtil, $sanitize, $rootScope, $window, $timeo...

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Linux Appliances discovered and reconciled into the CMDB

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Urgent CAD Preps

Which methods are used to activate application restricted caller access? Choose 2 options.)A. Block all access requests to cross-scope resourcesB. Request the HR Service Delivery or Security Incident Response applicationsC. Activate the Scoped Applic...

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Q1 Philly SNUG Meeting. First of 2026

Hello Team, Is it too late to say Happy New Year?? After coming back from the ServiceNow SKO last month, I am jazzed to hear what everyone if focusing on in 2026.  Do we have plans from the team on scheduling our first SNUG meeting for 2026?  Locatio...

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Recommendations Actions and Search(AI) tab in Service Operations Workspace for CUSTOM tables

We would like enable the Recommendations Actions Tab and Search sub tab with AI driven search  in Service Operations Workspace for our custom table : x_sample_table. This is available for out of the box ITSM tables like incident,problem,change etc. I...

• Question

Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

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• Event Management

Request lab instance disabled

I noticed that while studying on serviceNow university, Request for lab instance button is greyed out so i am unable to request for instance. please how can i request for lab instance.

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Agent Persona access to their employee personas on ESC Pro

How do you set up HR agent access on the portal where they, as agents, have access to global view on the workspace to all HR content for the regions they support, but on the portal search, they only see their employee persona articles?

• Question