ServiceNow Community

Asset Action field remains mandatory on Incident resolve even after HAM plugin uninstall

We recently uninstalled the Hardware Asset Management (HAM) plugin in our ServiceNow instance. Prior to uninstalling, there were system properties controlling the mandatory behavior of the Asset Action field during Incident resolution.After uninstall...

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We are NOT able to add the attachment in Draft and New stateNOT able to add the attachment in Draft

Hi All, I am NOT able to add the attachment in Draft and New state, I have getting error like invalid attachment and I am able to attached attachment In-Triage state.

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We are NOT able to add the attachment in Draft and New state

Hi All, I am NOT able to add the attachment in Draft and New state, I have getting error like invalid attachment, and I am able to be attached attachment In-Triage state. Thank you!Sayali.

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We are NOT able to add the attachment in Draft and New state

Hi All, I am NOT able to add the attachment in Draft and New state, I have getting error like invalid attachment, and I am able to be attached attachment In-Triage state. Thank you!Sayali.

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Does Now assist could help to identified unqualified issue data

Dear all,I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like i...

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Unable to login to ServiceNow community from laptop

Hello @Servicenow I am unable to login to community via laptop. It displays a message as Authentication Unsuccessful. Recently I migrated all the achievements and profile information from company ID to personal Gmail account. Since then I am unable t...

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403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

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Report not displaying variables in database view.

Hi all,I am trying to create a report on RITM and Attachment table by creating a database view.Iam able to view the attachments and RITM number, but unable to select the variables.Do i need add another table to database view to get variables informat...

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Need to show active users in a variable for one particular catalog item

HI Community, I have a requirement, variable set is included in 24 catalog but for only one catalog item i need to show the users who are active and emp id is empty in the requested for (reference to user table) variable. I tried writing a onload scr...

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Allowed file types as attachments

what file types should not be allowed as attachments in Servicenow? by default we had xls,xlsx,doc,docx,ppt,pptx,pdf,jpg,bmp,png,txt as allowed file types But what file types should not be allowed as attachments in Servicenow? And why should i not al...

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Content Management

Can I import XML through test step in ATF? I need to import the XML file to do the tests

Can anyone please help me to understand how we can import XML in ATF Test Step?Do we have any wayout to do do. I was trying with Run Server Side Script but that also didnt worked for me.Please help me for this

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How to sync demand to planning item ?

When a Demand (dmn_demand) is created with investment_class and investment_subclass, these fields should be carried over to the related Planning Item (sn_align_core_demand). whenever a demand or project is created, it will automatically create a reco...

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Resolved! Attachment should be visible in incident form under manage attachment

Hi, There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.Our requirement is the attachment should be visible on ...

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Script seem not executed by the LLM from Custom Skill

Dear all,As part of my learing on Now Assist and custom skil, I try to build a skill which scan an incident for good data quality.For that I have created a script include as below which specify the rules to follow :var IncidentDataQualityEvaluatorTes...

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How to make a UI Action button visible on workspace as well.

I have created a UI Action, for problem_task table. It's working perfectly on native form view, but if I open a problem task in Service operations workspace the button is not visible.How to fix this? I want the button to be visible on Workspace form ...

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