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GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Script seem not executed by the LLM from Custom Skill

Dear all,As part of my learing on Now Assist and custom skil, I try to build a skill which scan an incident for good data quality.For that I have created a script include as below which specify the rules to follow :var IncidentDataQualityEvaluatorTes...

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How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this? Thanks,Nagesh

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Building CMDB and CSDM Real World Experience

Good Day All I have recently passed the CIS CMDB and CSDM Exam. However, I do not want it to be another certification that I obtained. But instead I want to continue learning more about how to successfully implement the CMDB and CSDM. With that sai...

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How to add Images to the incident created by record producer catalog item.

I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.

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Service Catalog

ServiceNow SAM Pro Data Model

The below data model diagram provides a high level data model followed by SeviceNow SAM Pro. This would help SAM managers and analysts understand the various data objects on SAM Pro and how data flows between them. 1 These are data objects tha...

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Need to show active users in a variable for one particular catalog item

HI Community, I have a requirement, variable set is included in 24 catalog but for only one catalog item i need to show the users who are active and emp id is empty in the requested for (reference to user table) variable. I tried writing a onload scr...

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Inbound Email creating two cases: one with HR Service and one without

Hi Community, I am seeing a funny issue, when an email is received, my inbound email action is triggered and rightfully creates the ticket/s with relevant HR Service. However, as checked at the same it also creates another ticket a replica without th...

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Is it possible to control AI search Search Sources/Search profiles using roles

HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...

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Attachment mandatirt

I want to stop submitting HR task if there is no attachment. It is not working on HR Agent WorkSpace.I have written Before Business Rule to check in the PDI, it is working. In my dev instance it is not working.Note: All HR Task are getting trigger by...

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Resolved! Attachment should be visible in incident form under manage attachment

Hi, There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.Our requirement is the attachment should be visible on ...

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Jamf → CMDB Disk Mapping: Manufacturer Empty, Model ID Duplicated

Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...

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How to get started with a blog

Blogging is one of the simplest ways to get started in sharing your knowledge, experiences, and insights about the ServiceNow platform. As a technical professional, you likely already have everything you need to start: a computer, an internet co...

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send notifications to translated version authors of kb article when parent article is updated

I want to send notifications to all translated version authors of kb article when linked parent article is submitted for review.anyone who already implemented this can share their thoughts.

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How to show "Reschedule Change" button on portal?

We had a requirement to show RESCHEDULE CHANGE button on the portal, similar to RESCHEDULE UPGRADE button on HI Ticket page. I would like to understand. is it custom feature developed by ServiceNow or is it OOB Feature? @Ankur Bawiskar @Tanushree ...

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