ServiceNow Community

Client & Server Side Script via Form Action (Workspace) possible like via ui action???

Hi everyone,I’m trying to create a button in Workspace that performs client-side validation (e.g., checking field values) and only executes server-side logic if all client-side checks pass.In classic forms, this is straightforward with UI Actions. Ho...

Question

Need help understanding standard change templates vs standard change record producers

I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...

Question

ServiceNow (SNOW), PIR stands for Post-Incident Review

What is PIR?A Post-Incident Review is a formal review conducted after a major incident has been resolved.Its purpose is to analyze the incident, identify root causes, and determine preventive actions to avoid recurrence.PIR is part of ITIL best pract...

Question

SNPI Story 4 - Make HHD Form Dynamic - Validate Task error

While performing "SNPI Story 4 - Make HHD Form Dynamic" task, getting error to validate task even when the UI Policy and UI Policy action has been created as expected. Can you assist what could be possible issue. refer below screenshots:

Question

How to get Actions Taken to appear in the PIR Timeline automatically?

When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...

Question

Workspace Homepage report editing

I have a custom created workspace (duplicate of SOW), how can i edit the report tables, as i want to add few custom tables to be added in reports

Question

How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

Question

Getting Started Guide for Service Operations Workspace

Welcome to ServiceNow® Service Operations Workspace Are you ready to start your Service Operations Workspace implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key ...

Article

Unable to display Key Milestones table in PPT export (SPM Project Workspace)

Hi everyone, I’m currently working in SPM (Project Workspace) and trying to export a status report using a PowerPoint template that includes a table of Key Milestones with their Planned End Dates. I created a template using the ServiceNow ppt plugin...

Question

Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

Question

I added a button to a ServiceNow catalog item using a macro, but it is not working in the SP

We need to create a new catalog item. Once the user enters an email ID, the dependent fields should be auto-populated. This requires integration with a third-party system to fetch user data based on the entered email and populate the relevant fields....

Question
Service Catalog

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

blog
Predictive Intelligence
Service Operations Workspace

Resolved! SPW: Roadmap Milestone dependencies missing - item dependencies not sufficient

Hello, It is essential to make milestone dependencies visible in the SPW roadmap to enable effective portfolio tracking. Could you provide guidance on how to accomplish this? Currently, I am only able to link items, which does not provide the level o...

Question

Resolved! Enable audit for a table

Can some help me to enable audit for a table.

Question

How to use AMB Record Watcher in ServiceNow UIB

AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...

Article
UI Builder : Next Experience