ServiceNow Community

How to raise a ticket to log an issue

The servicenow instance is down since the change CHG69739386 was implemented this morning at 9AM GMT. Can you please confirm what is the issue and what is the best way to raise it with Servicenow?

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ServiceNow Administration Fundamentals (Xanadu)

Hello Guys, This my first course and new to service now. I have enrolled to ServiceNow Administration Fundamentals (Xanadu) on demand course. I don't know how to go through this course I see lab activities, but I don't find any resources with instruc...

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all Single scores widgets are now showing decimals paces after migration

Whenever migrate or created a report of Single scores widgets in platform analytics they are now showing decimals paces after migration in zurich. How to fix this to reflect in only exact score numbers instead of decimals for the all the dashboard.

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How to setup a dynamically generated sitemap by using the ServiceNow Sitemap Generator?

One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...

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Resolved! Request item assigned to me email notification issue

Hello All In the beginning of last year, I created an email notification to be sent out to Assigned to agent whenever a RITM ticket is assigned. it was working fine until couple months ago (with Zurich update), whenever the RITM ticket is assigned o...

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i need some good tips for CSA exam..?

how can i clear my CSA exam in first try and some imp tips?

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Not able to get Instance

I am getting this since last 30 minutes - Any help will be highly appreciated.

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UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

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How to set Assignment Group on Alert based on Event Rule

Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!

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Planning a Successful SMAX to ServiceNow Migration – What Works?

Hello,We are in the process of migrating our ITSM platform from OpenText SMAX to ServiceNow, and I am part of the core team responsible for ServiceNow platform configuration, ITSM implementation, and migration readiness.I am looking to learn from oth...

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Software Asset Management: On Demand

Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

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What is kcs plugin, what features will be rolled out after installing ?

What is the use of kcs plugin, what will be the major features after installing, i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi...

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AI Indexed Source - Index all table stuck

Hello Team, I have created a new AI Indexed Source in Scoped application on a custom table.Clicked on "Index All Tables". When checking the the Indexed Source history the record shows "not_Started" . I have waited for more than 24 hours but it hasn't...

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Assign incident ticket based upon shift timings to respective user

Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?

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What is Knowledge Management KCS Capabilities all about?

What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...

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