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Can I add a new tool tip to the business criticality and business service in dependency view

Can I add a new tool tip to the business criticality and business service classes in show dependency views.Here tool tip should be the Parent of the Business Service.

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⚠️ Atenção: O cronômetro está rodando!

Se você tem planos de tirar a sua certificação CIS-DF, o prazo final é 30 de junho de 2026. O movimento no Brasil está gigante! Centenas de profissionais já garantiram suas certificações e estão colhendo os frutos no mercado. Não fique para trás ...

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Resolve Declarative Action, shows a different pop up for admin's

Hi Experts,I recently created a variant for a page in Service Operations Workspace for Admins by using Audiences and a custom View, and then applied that view to the variant. After this setup:Fulfillers can see the data relevant to themAdmins see adm...

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Get rid of Count of Record on a Portal Menu Scripted List

Is there a setting that I can get rid of the count for this scripted list menu?

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Cant see approvers name in ServicePortal

Hi all,If an RITM is raised and if it is pending for approval, The end users also want to see who the approval is pending with, like the approvers name in Portal. I have checked many KB articles and I didn't find any proper solutions.

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Service Operations Workspace interaction record

We are evaluating how to optimize the out-of-the-box (OOTB) Interaction Record feature within Service Operations Workspace along with Playbook to improve data quality and reporting capabilities. We currently create incident records for all customer i...

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Share Your Experience: How You Prepare Data for AI Workflows

We're conducting research on how practitioners manage and prepare data for AI workflows, and how they discover and adopt tools that support that work. Who we're looking for: People who work with data to build, evaluate, or train AI agents or skills...

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how can i get the catalog task to pull in the same variable info as the ritm

I want the variable data that i have on the ritm to show up on the catalog task as well. is there a way to do so? I have a the same template and variable names set but its not showing up. and here is the flow for the task creation, it uses ...

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Custom font in HTML fields

Hi, We have a requirement for a customer that wants to use their own custom font they have created themselves - which means its not a google font, or available from adobe typekit or anything else. A 100% custom font, we have locally. At first i tri...

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Instance Configuration
User Interface (UI)

How to use Process Mining to isolate and analyze all the work my group/team has touched

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can we use process mining to isolate and analyze a...

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Why the Labor Cost Generation not Autogenerating for Resource Assignment

We are setting up to migrate from Resource Plan to Resource Assignment. When we are using Resource Plans, the Cost Plan is generated when the Resource Plan is created and approved. For the Resource Assignment, it requires the user to manually click t...

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Survey - The image on the field type "Image Scale" does not align

actual:=expected: Hello everyone! I created a Image Scale data type survey with 10 responses but the images do not align.Is there any way to put all responses on single line?

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How to enable search button on agile board in Sprint tracking tab similar to Sprint planning

Hi All,We have a requirement to enable search on Sprint tracking in Agile board. Below is the sprint planning board where we have search bar. Similarly, there is a requirement to have it on Sprint Tracking board as well as shown near marked area in r...

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Delegated development for Flow Actions not possible, granting flow_designer equals granting admin!

There is currently no supported way to delegate Flow Action authoring within a scoped application without granting the global flow_designer/action_designer roles. Since these roles are not scope-restricted, it effectively provides elevated (as you ca...

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HR Portal: Employee Center Pro Homepage - Human Resources

Hi, HR Portal: Employee Center Pro Homepage - Human Resources Request is to create a widget with a welcome message at the top of the homepage. It does not allow a user to filter (which IT does have). Without the filtering capabilities, articles that ...

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