ServiceNow Community

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

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Resolved! i have to start with certification. How to start and from where to start?

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

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The multiple functions of Dynamic CI Group

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

Article

Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

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Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

How to move Calculator Rules of Risk Calculator?

Hi All, We have created a Risk Calculator for Application Vulnerability Response, where in we have 4 calculator rules which is calculating the risk score. How to move this calculator rules to QA/Prod? Once I'm taking export, we are only getting the X...

Question

kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

Question

Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

Question

Seats booked by - different info on LocDir vs. New general Reservation

Hi all,When a user is on the Location directory (having the "Reservations" checkbox checked) and is clicking in a booked workspace, one can see which user has booked that space. So far so good.Now, if you use the "New general Reservation" item and wa...

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Hybrid Search(enhaced chat)Field Mapping, Semantic Index configuration & Knowledge Graph Dependency

Hi EveryoneWe are using Enhanced Chat in Patch 7 and I would like clarity on Index Source configuration, especially around Field Mapping, Semantic Index configuration, and Related List settings.ContextWe are on Enhanced ChatIndex Source is already co...

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Provider & Consumer instances: Service Bridge features and implementation course

Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...

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Impact of changing cmdb_ci.business_criticality field from string to choice?

What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

Question

Auto‑Assignment Workflow for New Incidents Based on Active Group Members

Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...

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Resolved! Lab Instance Terminated

Hi All, I've just been working through the ServiceNow System Administrator course and my lab instance appears to have crashed and prompted me to refresh. When I've gone back to my Learning Course, the Instance Status is 'Terminated' however I never r...

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