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Description field is getting overriden from Discovery which is manually entered

Hi team, In WIndows Server class, we have added values in description field. But next day its getting removed from discovery. It should not be removed if value is already there. Please help how to restrict the override. Regards,Saranya

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Template applied with conflict - unable to update field (Workspace)

Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...

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Printers not getting discovered and difference b/w cmdb_ci_ip_address and discovery_range_item table

We have a Discovery Schedule that runs every Sunday with 79 IP ranges for printers. However my CMDB team shared a list of additional printer IP addresses which are missing in cmdb_ci_printer table. Later we figured it out those ranges are not part of...

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Add UI Page to SOW via UI Action

I have built a UI page that functions correctly in the legacy view and configured a SOW UI action button that should load the page onClick. However, the SOW button will not load the page and does nothing. I suspect it has something to do with the UI ...

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Selected Catalog item variables are not properly visible in RITM's Variable Editor?

Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...

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Knowledge search over incident form is not working

Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...

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Do we have Requirement gathering template for Walk up experience module

I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Next Experience, Navigation, And Access Task - Failed

I am attempting to complete the first task in the Welcome to ServiceOne course. My instance does not look like other instances and I am not able to locate the ability to impersonate button anywhere.

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Knowledge - search conditions?

Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...

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Workspace button from Ui action

i want when some ones click the favorite button the value add in list field that name is also favorite |favorite button click = favorite field that type is list any one can guide me?

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Our first Community Week! Here's what you need to know!

So... it's your first Community Week? Ours too! A Celebration of innovation, learning, and connection in the ServiceNow Ecosystem. Community Week is a vibrant, multi-day virtual event designed to bring together developers, architects, adm...

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How to limit the reference field values?

In the incident form there is a reference field configuration items, which when open from incident form then we can see 3000+ CIs. How can we make it in such a way that for users with not admin role should be able to see only those CIs whose class is...

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Can't Create Knowledge Ownership Group - Zurich Platform

As in title. Can't create a Knowledge Ownership Group (even with knowledge_admin role assigned).The glide.knowman.ownership_group.enabled property is enabled, per this documentation:Activation informationTo enable the use of ownership groups, enable ...

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Knowledge Ownership Groups

Interactive filter for 2 fields on the same table

HI:I am looking to have an interactive filter on the incident table Caller id field as well as Assigned to field but only one of them seems to work. Can you tell me what I'm doing wrong? but interactive filter is only filtering on the assigned to no...

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