ServiceNow Community

Mobile Agent - How to setup and test incremental offline behaviour

Could someone please guide me on how we could configure and test the "incremental offline" functionality in the Servicenow Mobile Agent app. The manual offline functionality already in place and would like to explore impacts of the incremental offlin...

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catalog item

Hi everyone,I have a catalog item for group retirement. Before retiring a group, I need to check its dependencies.I created a Script Include to check dependencies (like Business Rules, ACLs, UI Actions, Client Scripts, etc.) and used it in a workflow...

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Call script include to a Reference field in a variable set

I have a Business Service Field i want to filter using a call to a script include. Yes this could be done user simple but this is a small sample to a bigger issue. Im having issues calling to a script include from a reference qualifer variable in a v...

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CBT Nuggets Training

Hello All, Do you suggest CBT Nuggets for training or is it not necessary?

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Microsoft Azure SSO integration with ServiceNow Test Connection Issue

Hi Team, While doing test connection in the Microsoft Azure SSO integration related identity provider in ServiceNow, I am getting the below mentioned error message and unable to complete the test connection part. Please check this issue and provide ...

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Continual Improvement (CIM)

An Exciting Opportunity to Become a 2025 Rising Star

Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you enjoy sharing your experiences with others then this program is for you. You can become a 2025 ServiceNow Rising Star when you submit you...

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Why is this so difficult? Creating an alert to show when a caller is a member of a particular group.

I have run this scenario in the community, Google and Copilot multiple ways and there are so many different ways this can be done I'm getting confused because each one I try does not work. Can someone provide a script to do the following: When a n...

Question

Automatically index template tables (u_kb_template_)

Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...

Question

sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

In MRVS how to get only 1st Category from multiple Model Categories

@Ankur Bawiskar In MRVS how to get only 1st Category from multiple Model CategoriesUnder cmdb_model table we have field Model Categories how i can take only first Category and add to MRVS data.Now adding it takes all the categories.Example:Model Cat...

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Resolved! How many instances are received by client for servicenow implementation

Hi Team, Once a client moves to servicenow,how many instances are given by default?If we want more instances do we need to pay for the same. BR,Ankur

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How to efficiently manage Software License Key in SAM Pro?

Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...

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Allocations
SAMPro
SAP entitlement

In the Service portal page there are so many categories when we click on particular category then it

On the Service Portal page, multiple categories are available. When a user clicks on a specific category, it redirects to the catalog items related to that category. In the image below, I’ve highlighted one of the catalog items. Is it possible to app...

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Project Management

Hello,Are there training courses for using out of the box project management? Basics to Expert tips.Looking for end to end project management within SN. Setting one up, what is required, to day to day functionality.Thank you

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Project Portfolio Management

Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

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