ServiceNow Community

How to handle temporary / ephemeral builds with Vulnerability Response

We have an issue with temporary or ephemeral builds that are built on a network, scanned by our VR scanner (CrowdStrike) and then patched. After the patching process, the builder then captures the snapshot of the build and then destroys it. However,...

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Build an AI-Powered Incident Logger in Minutes with Now Assist Agents

Your Help Desk Team Is Spending 15 Minutes Per Ticket on Documentation Nobody Reads Here's something I see repeatedly in customer conversations: help desk teams close a ticket, then spend another 10-15 minutes writing up what happened. The notes go i...

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Resolved! How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

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Dashboard
Performance Analytics
Reporting

Resolved! Simple list componant no longer in Technical Editor platform analytics?

I'm trying to add a list view and can no longer see the simple list component in technical Editor (UI Builder) version of Platform Analytics. What if any component replaced this?

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Choices are visible in the portal and but showing up in the try it option for the same catalog item

Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...

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Wondering how resource assignment is meant to work with projects/project tasks

The project managers at my organization are finding it difficult to understand what work people currently have and are going to have in the upcoming months. I found the Resource Management Workspace, which seems like it would be helpful in figuring o...

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Project Portfolio Management
Resource Management

Platform Analytics Academy - September 3rd, 2025 - What's New in Zurich - PA/UXA

We hosted an exciting and insightful session on September 3rd, 2025, spotlighting the latest innovations in Platform Analytics and User Experience Analytics—direct from Zurich! This session was designed to provide: Fresh perspectives on how analyt...

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How to pitch attending Knowledge 2026 to your boss!

How to Pitch Attending Knowledge 2026 to Your Boss Knowledge and CreatorCon 2026 are high on many of our wish lists this year, but getting your manager's approval can sometimes feel like the hardest part of getting to Vegas. Luckily, th...

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Platform Analytics Dashboard fails to load

Hi all,I'm creating our first custom PA Dashboard to replace the OOTB "Overview" dashboard that's used in the Service Operations Workspace (SOW). IssueWe're noticing an issue where the "Home Tab" widgets show a spinning icon, but never load automatic...

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Change Request State Transition via REST API Returns 200 but state does not change

Hi Everyone, I'm looking for confirmation/clarification around Change state transitions via REST APIs, specifically when attempting to move a normal/standard Change Request through the Change State Model. Scenario:- Table: change_request- Change type...

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Export CIs Included In CMDB Workspace Data Manager Policy Certification Task

We have recently transitioned from the old way of doing CMDB Data Certifications to doing them in CMDB Workspace via data manager policies. Is there a way for users to export the list of CIs to be certified into an excel along with the fields to be c...

Question

Cant create app in PDI

Having some trouble creating a app in my PDI. I tried a combination of different names & I also tried checking to see if any other scope was using the name using the method below. Still no luck. To resolve this issue, the following actions can be ta...

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having a hard time pinpointing where this error is occuring checked brs, cs,ui policies

So far I'm getting an invalid update and invalid_tast_start_date , on the ppm project task, this happens when the percent complete changes to 100 and the oob save button is used. So far ive looked at BRs any others places to check, i also ran debug s...

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The #BuildWithBuildAgent App Gallery is here!

The #BuildWithBuildAgent App Gallery is here! When we launched the #BuildWithBuildAgent Challenge, we asked you, the ServiceNow Community, to show us what's possible when you combine your ideas with the ServiceNow AI Platform. You delivered, and t...

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Business Rule vs Flow Designer – Lessons Learned from a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I spent time deciding when to use Business Rules and when to use Flow Designer. This turned out to be one of the most important design decisions. Here are...

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