ServiceNow Community

Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

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Resolved! Plugin update process

Hi all, Just have a question about what process people are doing to update plugins. Upgrading plugins is easily the worse part of my ServiceNow experience, scheduling the update doesn't work when you have hundreds to deal with. I've just updated to X...

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plugins

Using fd_data in REST Step of Flow Action?

I'm trying to dynamically create a Request Body in a REST step in a Flow Action to only include certain information when needed.The issue I'm running into is I can't seem to access the Input Variables using fd_data.1. Can you access the Input Variabl...

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need to hide the Details tab from the HR Agent Workspace

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

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Workspace : Next Experience

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

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Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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Create a star rating feedback on portal having filled stars

Hi Everyone, I have to create a survey stating 6 questions where 5 questions are having star ratings and one question is description box. I have got it created on the widget and set it on a page but it is not getting saved in the assessment_results t...

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Asset upload recommendation for monitor, docking stations, UPS, Headset, etc

Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...

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Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

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Action button is not showing in the OOB Ticket page

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

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Custom UI Component for rendering 3D files

Thrilled to share a project I've been working on for a customer of mine: a custom UI component for rendering 3D files directly within any UIB page! This wasn't just about building a tool; it was a deep dive into custom component development.I've open...

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I'm not able to use "Right Click and select Configure" option from the form

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role. My objective is to modify the form layout, but the system does not display the form configuration or desig...

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Enable end users to comment on Problem tickets without assigning fulfiller roles.

If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...

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Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

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