Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

Conversational integration with Microsoft Teams - Installation, FAQ, and troubleshooting (As of Vancouver GA)   Table of contents 1. Installation 2. FAQ, Security FAQ 3. Troubleshooting 4. Copilot integration     1. Conversational integration with M...

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UI agent workspace some label chnages

I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...

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Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

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OAuth 2.0 setup for Jira Spoke – Need Help

Hi,I’m trying to configure OAuth 2.0 authentication for Jira Spoke in ServiceNow.Has anyone implemented this successfully? I need help with the Jira app configuration and the Connection & Credential setup in ServiceNow.Any guidance would be helpful.

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Backend Module (in Operations View) to Redirect Users to the Right Portal Based on their Domain

Problem Statement:In multi-domain implementations on ServiceNow, users often work in the backend (Operations / Platform UI) but need to access different portals depending on their domain (HR, IT, Facilities, etc.).Out of the box, there’s no simple wa...

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How to sync CMDB/Asset structure with IRM Entity mapping structure?

I have a client requirement where the CMDB Asset structure (CIs, hierarchy, relationships) needs to stay in sync with the IRM Entity framework.In simple terms, we want the Entities in IRM to automatically reflect whatever is present in the CMDB—inclu...

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Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

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Can't able to create flow in sc_req_item

I can't able to create a flow in sc_req_item. Can you help me what went wrong   

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Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

Hello, I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point. As far as I understand, this tool checks th...

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Does the Badge Reader in Walk‑Up Experience perform login or just check‑in?

Hi everyone,I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:1️⃣ Logs the user into ServiceNow,or2️⃣ Simply identifies them ...

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Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

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Trying to set catalog variable fields read only on record producer in sn_hamp_loaner_asset_order

None of the usual methods appear to have any effect.  Anything special I need to do here?

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AA

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