ServiceNow Community

Transfrorm Map - Field Map script or Transform Map script

I have been tasked with modifying a Transform Map. specifically one of the fieldsSource field - emp-id - Managed By (alm_hardware) . i am assuming it should do some kind of lookup on the sys_user table, where the emp-id and the employee id matches...

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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CSA Test

I am registered and about to schedule my test. I was curious what you guys used that you found helped prepared you best for this test.

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Field mapping in Transform map

Hi Team, How to map the fields for dot walking fields in Transform map. Please let me know. Thanks,Manju

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Basic Flow

Has anyone run into issues with ServiceNow Basic Flows using If / Else If logic? In the flow I built, the trigger is “When a new incident is created”, and the condition is Category = “Network”, then assign the ticket to the Network group. However, it...

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Flow triggers IF and ELSE condition same time

Hi all Does anyone knows flow designer flow , if condition and else condition triggers same time and update the record?It appears that when the if condition is met, the flow design executes accordingly; however, I have also included an ELSE condition...

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Which plugins are required to test CRM and SOM on a PDI?

Hi everyone,I would like to test ServiceNow CRM and Service Operations Management (SOM) on a Personal Developer Instance (PDI) to get a realistic hands-on understanding of the capabilities.I’m looking for guidance on the following:Which plugins are m...

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plugins are needs to be installed for Sales and Order Management

Hi All,Can help me with which are the plugins needs to be installed for SOM in PDI, Any help is highly appreciated.

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How to change Homepage to User preference

I need to set the Homepage to User preference currently when User logins it is taking to the /now/nav/ui/home and when they click on ServiceNow logo it is redirecting to the User preference. I want that to change the Homepage directly to the User pre...

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Normal and emergency change models visible only after page reload in SOW workspace

Hi Everyone, In the SOW workspace, I attempted to create a Change Request from an Interaction record by clicking the "Create Change" button within the interaction.This action redirects me to a page where I must select a Change Request model. Initiall...

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Change Management

Hide "Create Your Own" Tab from the "New List" Pop-up in UI Builder

Hello ServiceNow Community,I am working with the UI Builder in the Zurich release and I have a question regarding the List page functionality.When a user clicks "New" to create a list, a pop-up appears with two tabs: "Create Your Own" and "Start from...

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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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What is the purpose CIM Child Initiatives

Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks?

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Continual Improvement (CIM)

Remote Instance Spoke – “Unable to load dynamic inputs (sn_now_remote_spk.list_remote_tables) ”

Hi Everyone, I am integrating two ServiceNow instances using the Remote Instance Spoke. Setup: * Using the default parent connection alias* OAuth 2.0 Authorization Code grant* Token generation successful* Token is active and not expired* Redirect URL...

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