The “snc_required_script_writer_permission” Role in Zurich: A Quiet but Important Change

If you've recently upgraded to the Zurich release, you might have already bumped into something unexpected: script fields suddenly becoming read-only, even for admins. The reason? ServiceNow introduced a new role called snc_required_script_writer_per...

• Article

ATF schedule didnt run and its set to run daily

Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...

• Question

Alert Correlation behavior and possible solutions (Rule BAsed)

For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...

• Question

Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

• Question

No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

• Question

Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

• Question

How to change the logo of servicenow?

• Question

getDecryptedValue(); returns nothing

Hi All, I have been trying to replace our GlideEncrypter with getDecryptedValue();. No matter what I do, what kind of record I'm trying to decrypt I get this returned: *** Script: [0:00:00.002] Total Time Script:var gr2 = new GlideRecord('snmpv3_cred...

• Question

Now Assist Panel error 'Unable to load' Try refreshing the page

Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps.  Unable to loadTry refreshing the page Thanks in advance.  

• Question

When changing the construction schedule once adjusted based on customer requests

I have one question.I can create a new WO or WOT and adjust the schedule to match the customer's desired schedule and the vendor's availability.If the customer still wants to change the schedule after it has been assigned.How to change dates from the...

• Question

Client Script FX Currency calculations

I have this client script using FX Currency Fields:     var unit_price = g_form.getValue('unit_price');    g_form.addErrorMessage('FX ' + unit_price);    var currencyCode = unit_price.split(';')[0];     var unitCost = parseFloat(unit_price.split(';')...

• Question

Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

• Question
• Architect

ON Call workflow for only notify & not assign

Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...

• Question