ServiceNow Community

Does ServiceNow has functionality to create Users across all instance?

Hi All,I want to know that the ServiceNow has any functionality to create Users across all instances? If an User is created in Prod instance then User also need to be created in lower instance PreProd, Test and Dev instance automatically?

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Resolved! Resolve button started appearing in Employee Center after Yokohama upgrade

After upgrading our instance to the Yokohama release, we noticed that the Resolve button is now visible in Employee Center, whereas it was not visible before the upgrade.There were no custom changes made to the widget or UI Actions as part of the upg...

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Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

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Deleting Checked Out Workflows

In our DEV system, there are a handful of old workflows (Workflow Editor, NOT Flow Designer) I have checked out for various reasons. Sometimes it is because you need to check it out to investigate it and see a "friendlier, more complete view of the ...

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Client Callable and Server Callable Script Includes (in one!)

The problem Script Includes in ServiceNow, in a very simplistic explanation, is a server side script that can be called from other server scripts, making them great for re-usability. Client callable script includes in ServiceNow are typically com...

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How to edit condition in 'Total CI' in CMDB Workspace

Hi All, How to Edit condition in Total CI in CMDB Dashboard, currently it showing all ICs including retired, We need only Operational CIs. Please assist where to modify the condition. Regards,Saranya

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redirect after submitting in custom app

Hi, I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui. I tried the...

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Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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Automate to add topic to knowledge Article

how to add assign to topic automatically in service now knowledge article based on category

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Aged incident calculation for Reporting purpose

Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!

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How to hide relationship types in relationship editor?

I have a system property which contains a list of sysIDs for relationships that are on the cmdb_rel_type table and i want to use this to prevent users from being able to select certain relationships if criteria is met. I've create a script include wh...

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Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW

On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...

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how to add 'Manage' to cost plan under Demand record in Strategic Planning workspace

Hi, In the native UI, when I go to Demand Record (dmn_demand) , i have in the related list the 'Cost Plan'.Under this related list i have two options: 'Manage' and 'New'.but if i go to Strategic Planning workspace, i only have the 'New' option withou...

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2 client scripts loading differently in different instances

Hi All, We have 2 onChange client scripts running on same field. In Dev, cs 1 is loading first and cs2 is loading second which is setting expected behaviour. In QA, cs 2 is running first and cs1 is running second which is creating discrepancy. in Bot...

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After Zurich upgrade my UI builder page is not working error is : The page you are looking for could

Hi Team, After upgrade to Zurich my UI builder page is not working and when I open in UI builder there are lot of errors listed same message : Your macroponent is referencing a sys_ux_event record with ID 94f7XXc787f29xx0bdbeb847cebbXXec, that no lon...

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