Guide to getting your App Certified & Certification Requirements

To list your application on the ServiceNow Store (https://store.servicenow.com) you will be required to go through our application certification process. To help set the stage for what this will mean to you, how to prepare for it, and how long the pr...

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What is the user and Table name for user table?

A user is a record that corresponds to aset of permissions (roles) and groups, and of course, to a real person.  Table name of Users "SYS_USER"

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Assessment Simulator Task 2: Favorite a Filtered List - Failed

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How to call array from my system property?

Hi everyone,I'm working with a system property that stores an array of string values, for example:Property: list.of.stringsValues: "111 - TEST", "112 - Test2"In my Script Include, I'm retrieving the property like this: var titles = gs.getProperty('li...

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"SAM - Import Adobe User Subscriptions" failing with no thrown error

Hi all,Does anybody have any idea on this?We’re facing an issue with the scheduled job SAM – Import Adobe User Subscription, which has been failing immediately since the Zurich upgrade.Based on our investigation, we found that the Organization ID was...

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How to disable now assist execution (view AI steps)

Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP

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Introducing Office Hours with Frances Frei

We're excited to share a new series of professional development office hours led by Professor Frances Frei, a Harvard Business School professor and leadership expert. These sessions focus on building the interpersonal and leadership skills that suppo...

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ServiceNow Portal for Internal Users and External users from CSM

we need 2 portals one for internal and 2nd for external users, i know CSM can help to achieve this,  any process / documentation would help? please advise.

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Amends made to fields via a catalogue item NOT appearing in Audit History

I've created a catalogue item to change some fields on a business application. However, what I've noticed is that any changes made to those fields via a flow in my catalogue item don't appear in the Audit History:  However, what I have noticed is tha...

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Version field is empty in knowledge articles

Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...

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Configure planned start and end date in project task

Hello community,I want to edit this field "Planned start date" on Project task.The planned start date of the second task must be one day after the planned end date of the first project task. 

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In Business Portal for SOM use cases - getting 404 error at Cart Checkout/RFQ

This is for the SOM Team - Business Portal Functionality. I am trying to enable the Business Portal for SOM Functions - catalog/quote/order/ordercase etc.   I am getting a 404 error when i try to 'check out' from the shopping cart or request a quote....

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