ServiceNow Community

SOW - Add Catalog Item recommendations

Hi Friends, We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendatio...

Question

No activity shown in Activity log

Hi Experts,At present we are facing an issue with Activity log, For Only one incident it is not generating worknotes & additional comments or any activities. But if we switch the incident to UI 15 then we are getting all the updates. In UI 16 we are ...

Question
Instance Configuration
Team Development
User Interface (UI)

Need help to build ATF script to perform Risk Assessment in change workflow

While creating ATF script for CHange Workflow, Im stuck with the step where risk assessment pop up form need to be automated. Im unable to find any sources to pass values to this popup and submit it before submitting change request

Question

ATF Skip Test Steps

Has anyone come across a scenerio where we have an ATF and there are 10 steps in it but i need to skip last 5 steps based on certain condition, We can identify the condition with the script but how can we skip the rest steps so it doesn't fail. but s...

Question

How to restrict past date selection in due date field in problem task

Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...

Question

Filter the category dropdown options based on the user logged in

Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...

Question

Issue with Email compose in Activity Stream

Hi Team,In HR Case we have a customised field and when it is marked true the hr case should not be visible to other users apart the assignment group manager and assigned to.We identified a strange behaviour with the Email section in Activity Stream i...

Question

“Copy Change” functionality to correctly duplicate original Change Request details post-template

Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...

Question
Change Management

Resolved! Hide New button

Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.

Question

Virtual agent launcher ring color change

Hello Team, On employee center portal I want to change virtual agent launcher ring color. can anyone help me with this. please refer attached snapshot. here ring color is green. Thanks,

Question

Automate Quarterly Assignment Group Cleanup Based on Inactivity, Ticket Usage, and CMDB Dependency

Requirement DescriptionWe are looking to automate the cleanup of unused Assignment Groups in ServiceNow.The goal is to reduce stale groups and inactive memberships without impacting active support or CMDB-linked services.This cleanup should run on a ...

Question

Client Script in HR workspace

Hi Team, We have client script- on change of affected employee on sn_hr_core_case table, it populated affected employee country in HR case.This working fine in native view for all HR tables and related COE tables. Client script UI type - All. In HR w...

Question

How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

Question

📣 Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) 📣

Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) Hello ServiceNow Community! With the continued expansion of the ServiceNow platform across ITSM, CSM, HRSD, SecOps, IRM/GRC, and custom application development, the n...

Article

Mastering Bulk Requests: Create Multiple RITMs from a Single Form with MRVS and Flow Designer 🛒

Hello fellow community members, I've noticed a recurring question in the community: "How can we create multiple instances of a Requested Item, each with different variable values, all within a single request?" Think of it like a shopping cart experie...

Article