ServiceNow Community

Virtual Agent with AI Agents

Hi, We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on. We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...

Question

Live on ServiceNow: Get started with IT Service Management

You just purchased the best ITSM suite on the market, what's next? We’re here to help answer that question. Join us for an enlightening webinar designed to empower you through your IT Service Management (ITSM) journey on the ServiceNow platform. W...

Event
IT Service Management
Virtual
Webinar

Live on ServiceNow: Accelerate Prisma SASE Deployments with the Certified ServiceNow App

Integrating Prisma SASE APIs with ServiceNow often requires significant custom effort, creating operational friction for enterprise and MSP teams. In this session, our experts will provide technical guidance on deploying the new certified Prisma S...

Event
IT Service Management
Virtual
Webinar

Sync vCenter data with ServiceNow CMDB

Hi,Currently we may not be able to use Discovery. I was wondering if anyone has used the REST API or other methods to get server information from vCenter and added to ServiceNow. Many thanksDan

Question

Processing Skipped records and capturing Upgrade Details in Update Sets

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Almost every developer or system administrator will at some point have to deal with Skipped records. In the past, the Upgrade Detail records related to Skipp...

Article

Autodesk Fusion

Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...

Question

Issue with Lead time and Reminders sent in workflow for notification reminders

I have a workflow that triggers when an on/off board ticket is created. This sends a reminder to managers and is suppose to send out a reminder daily if they don't complete the ticket. However the issue I am having is that it is sending over 1000 ema...

Question

suspend a HR Case from workspace is reverting to work in progress, and can suspend from native ui

When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...

Question
Human Resources Service Delivery

How to hide Price Quantity and Total from My Task Page

Hi Experts I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?

Question

Incident client script access DOM for getElementById

Needed a client script to a "g_form.showFieldMsg()" on the subcategory field. Easy enough, right? Only issue is the message I needed displayed had line breaks, and well... you can't add line breaks in a showFieldMsg. I tried the \r\n and <br/> met...

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Resolved! Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues?

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...

Question

Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,FQDN

Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,Fully qualified domain name is missing while integration between servicenow and JAMF in Test Instance

Question

Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

Question

How I can do JSON file import and YAML import in ServiceNow

Hi All, I am working on catalog where I need to give user access to attach the attachment where the attachment can be JSON and YAML. How to parse these 2 file and upload the data in the target table

Question

How to show RITM number in the response body ?

Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...

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