ServiceNow Community

I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

Question

Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

blog

Classification Error

Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated but for the remaining machines getting this error.Based on my underst...

Question
Discovery

how retroactive pause functionality works?

Can you give me one good example for retroactive pause sla...Im confused between retroactive start and pause ...Please explain the functionality how they works..

Question

How to generate excel file from a script in ServiceNow

Hi we need to generate Excel sheet a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & should be attached to the Requested item submitted. We did had something similar to be done for an request i...

Question

“Copy Change” functionality to correctly duplicate original Change Request details post-template

Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...

Question
Change Management

403 Forbidden error when creating incidents via REST API when setting assignment_group

Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...

Question

Error - Unable to locate sn_hr_core_task 'sys_id' for inbound email processing

Hi,I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user....

Question

Virtual Agent Custom Topic

Hello Everyone,I’m trying to raise a catalog request using a custom topic I created in Now Assist within Virtual Agent. I tried using the “Raise a Request” and “Submit a Catalog” topic blocks in my topic, but neither is working. Can someone guide me ...

Question

Q1 Philly SNUG Meeting. First of 2026

Hello Team, Is it too late to say Happy New Year?? After coming back from the ServiceNow SKO last month, I am jazzed to hear what everyone if focusing on in 2026. Do we have plans from the team on scheduling our first SNUG meeting for 2026? Locatio...

Question

How do I require a cost plan to be created?

I have a requirement that a cosy plan must be created befor Screening. I am stumped on how to do this.

Question

notification

Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...

Question

Refresh ticket in Overview dashboard SOW

Hello everyone, I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some ...

Question

Resolved! Change request management using REST API -not able to move the state of change request with rest api

I'm trying to automate the change request creation till closure of change request.I created a change request using REST API in PowerShell, now I'm trying to update the status from new to assess. when using update record in flow designer, I can update...

Question

NOW Assist for csm

If I configure my case table on Services Operational Workspace,Will my now assist skills for csm will work on that workspace or not?

Question