ServiceNow Community

Service Mapping Discovery Failure – Host 10.153.1.21 Unreachable (HTTP 503)

Service Mapping triggered the horizontal discovery to find the host 10.15*.*.**, because this host was not in the CMDB. The horizontal discovery failed. No results returned from probe. Port 80 is open, but the host is unreachable with status code 503...

Question

OAuth Token Works but Table API Request Returns 401 (sys_filter)

Hi ServiceNow Community, I’m seeking help with an issue we are facing during a ServiceNow integration using the REST API. One of our clients is experiencing a 401 Unauthenticated error when trying to fetch data from the sys_filter table. The client i...

Question

Text Indexing in ServiceNow

Hi All, I am trying to disable text indexing on few fields on the CMDB tables by adding no_text_index=true on the attribute.I have a query here that, if cmdb table is not text indexed, and it has a field "company" on it.Company field is used by other...

Question

on a reference field need to set user id along with name

i have a requirement where i need to set User ID along with name on reference field, working on catalog item we have a field requested for shown below , beside the name i want user id for that user , any solution will be appreciated!!!

Question

Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

Question

Duplicate item visible & Short description is not visible for those on ESC portal

Hi Everyone, -I'm not able to see the short description of item and multiple duplicate item(software model) visible with same name as see in below screenshot item is record of software model:Expected behavior is in below screenshot which is unique a...

Question

Email scripts

Hi, I was working on condition table where I need to check only Admin created Email Scripts.Can anyone help me out with the proper conditions instead of using Sys_id. Regards,Dhanush

Question

How to achieve/configure different Discovery Console settings for different Networks ?

Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...

Question
Discovery

Reimagining Government Service Delivery - The Transformative Power of AI-Driven CRM

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolvi...

Event
Virtual
Webinar

Display more fields on Agent Assist Card

How can we display more fields in agent assist card. We have enabled Predictive Intelligence,so its showing 3 actions,Similar Incidents,Similar Open Incidents,Similar Resolved Incidents. So now we want to Configure Display Fields: We want to Add fiel...

Question

Reimagining Government Service Delivery - The Transformative Power of AI-Driven CRM

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolvi...

Event
Virtual
Webinar

Resolved! Date Help !!

How can you configure a form field so that, no matter what a user tries—whether picking yesterday, tomorrow, or even a year back—the only value the system stubbornly accepts is today’s date, straight from the system clock?

Question

One Engineer's Perspective on the State of Vibe Coding, September 2025

While Generative AI may be failing to deliver compelling impact on most business operations so far (for example, see this MIT report stating that 95% of all AI projects fail), it has, without a doubt, forever redefined what it means to be a software ...

blog

change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

Question

Resolved! How to rollback an import

Hi,Could anyone suggest how to rollback the import that done via data source.Data source Import;Type- File.Format- CSVFile Retrieval Method- Attachment.(manual attachment) regards,Nithya.

Question