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How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

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Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

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Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

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Need answers to the given question

Need answers to the given question 1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Complete InvestigationD. Complete R...

Question

Permit&licences - Playbook record generator action

Hello,When I try the OOB playbook content item “License and Permit Playbook” in the GSP portal, the first activity displays the view configured in the record generator, and the action “Start application” is shown. I expected to find this action in th...

Question

Fields to display on case creation: how are they determined?

Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...

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Configure Code Search for better result

Configure Code Search for better result Code search is a useful feature for finding specific scripts in a large codebase. I recently discovered the code search can be configured to significantly improve the search experience and yield more accurate...

Article

Resolved! Register change of “Assigned to(assigned_to)” in the “Activities” field

Good morning, how are you?I would kindly like to ask about the possibility of registering changes to the Assigned to (assigned_to) field in the Activities field. I tried adding the field to the filter and also tried, through a dictionary override, to...

Question

ServiceNow Exchange: SPM Academy

Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informative sessions to help you gain insights into our ServiceNow Strategic Por...

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ServiceNow Exchange: ServiceNow Impact Academy

Click here to learn more about the ServiceNow Impact Academy, an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us on the last Wednesday of the month at 9 am PT | 12 pm ET to ge...

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ServiceNow Exchange: Platform Analytics Academy

Platform Analytics Academy is a series of live sessions focused on an in-depth look at all things Platform Analytics. The bi-weekly event includes subjects around Platform Analytics, Reporting, Dashboards, and many other things. Questions for t...

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ServiceNow Exchange: [EMEA] App Engine Academy

Join us for the first live webinar in a new custom app development series focused on best practices to review: - Benefits of staying out of the box Build vs buy: configuration, customization and custom applications- Extending product workflows- Wh...

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ServiceNow Exchange: ITOM Academy

Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questio...

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ServiceNow Exchange: AI Academy

Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Questions for the pre...

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