ServiceNow Community

ServiceNow Exchange: ServiceNow Impact Office Hours

Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

Event

ServiceNow Exchange: AI Academy - AI Voice Agents - From First Look to First Call

Join us to discover what AI Voice Agents are and why traditional phone experiences fall short - then walk through key configuration and a live test call so you can see it all in action. Whether you're exploring AI Voice for the first time or ready...

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Manage Skills not allowing updates to skills

We are trying to use the Manage IT Skills. When managers go there, they are not able to update skills. My PDI has users along with a list of skills at the top and options to add or change the skill level. In our actual instance it only has the groups...

Question

ServiceNow Exchange: [EMEA] Software Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

Event

Report for show ticket count per day grouped by category in Platform Analytics Dashboard

I'm trying to build a report in Platform Analytics (PAR) Dashboard. The report should show ticket counts on per day basis, but I don't have any Date field in my table. There is only Created field which is a date/time field and hence the separation is...

Question

ServiceNow Exchange: [EMEA] Software Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

Event

Managing ServiceNow admin access from a Privileged Access Management application?

Hi, Have been asked to review how we grant, manage and monitor privileged access in ServiceNow. At this stage we are defining privileged access to users with admin and security_admin roles. This may change to include some of the sub-admin roles. I ...

Question

when the manager is requested the item then approval manager should be skip if not need approval

answer = ifScript();var mgr = current.variables.requested_for;var gr = new GlideRecord('sys_user');gr.get(mgr.sys_id);var ge = gr.manager.toString();function ifScript() { if (ge == current.opened_by.toString()) { return 'yes'; } else { ...

Question

Discovery pattern extension for MySQL

Hello all, I need a help with extended pattern "My SQL server On Windows and Linux". I created an application credentials for MySQL database and used them in pattern:Then I need the following commandline to connect to MySQL:And I got the error: I che...

Question

onChange client script on 2 different fields interact with each other causing an error

Thanks in advance for your help!I have 2 fields one takes a percentage of the base pay for an increase and the other takes a dollar amount of the increase.We want the user to be able to fill one of the fields in and the onChange script will make the ...

Question

what should be ideal state of HR case , when one of the HR Task is cancelled.

Hi ALL, We are using the HR module and would like clarification on the expected behavior of the parent HR case when one of its child HR tasks is cancelled or closed. Please advise what the ideal parent case state should be in the following scenarios...

Question

Performance Hacks: Database Views

Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln. What are Database Views? Real quick - in ServiceNow, the concept of a...

Article

How to change the list title when transitioning from a specific module

I'm creating multiple modules that transition to a single table's list screen.Is it possible to dynamically change the list screen title (table name) by transitioning from a module?I was able to change the list name displayed in the related list usin...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

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