ServiceNow Community

How to populate reference field in target table from parent record during Transform Map (Scoped App)

Hi everyone,I’m working on a requirement in a scoped application and need some guidance.Scenario:I have a custom Request table where users create a record and attach an Excel file.Upon saving the record, a Data Source is triggered, which loads the Ex...

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RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

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SAM - why Normalized product,version is not showing even though status is normalized

Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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Zurich upgrade - Noticed Software Asset Workspace widgets not return values

1.Navigate to Workspace -Open --Software Asset Workspace2.Click on icon named Licence Usage3.Under Reports -Click on Software product lifecycle report and see the issue that no records display in the list4.Now Click on Home icon >Check End of life Pr...

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Financials on strategic planning workspace for new lens with new planning items

Hi everyone,I'm facing an issue with the Financials tab in a custom Portfolio Plan.I have created a new Lens using custom planning items (TeamSpace1 Project, TeamSpace1 Demand, and Enhancement). So far, I have:Created the new planning tables and con...

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How to create 1 Req with multiple Ritms from list collector.

Hello All,I am facing an issue with a Service Request (SR) catalog item.Requirement:When the SR form is submitted, it contains a List Collector variable (multi-select). Based on the selected values, the system should:- Create only 1 Request (REQ)- Cr...

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Set value in a single line text variable in a multi row variable set based on producer variable

How can we set value in a single line text variable which is present in the multi row variable set, based on one of the reference variable [which is present in the record producer]. Name of the reference variable which is present in the record produc...

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Resolved! Create a report with RITM Variable Sets and Multi-row Variable Set

Hi community! I'd like to know if there's a way (or if it is possible) to create a report joining RITM variable sets and Multi-row Variable sets in one report.

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Reporting

Resolved! Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

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Time Allocation in CWM

Are you able to track time to a task in CWM as you would in other spaces?

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ServiceNow Adminstraton Fundamentals lab 3.3.1 not showing related or expected links

I trying to go through this course and so far everything for any requested lab, my instance has matched the expected output. However hitting lab 3.3.1. I have done everything up to the point it asks in 3..1 lab it says to create a child service offe...

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Gaps and fixes with timeline live document

Hi,I heard in one of the Academy session heard - Core UI & Platform Analytics Dashboard/contents "Gaps and fixes with timeline document, could you please provide link" ?BRBhim

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Reference qualifier for MRVS

I have a requirement here, where I have two fields, one is a "select the group" field referencing to group table which is in the main form and another field called "user", referencing the user table which is inside the MRVS, and one more thing, ever...

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Theme section is not available in profile preferences section in vendor instance.

I have created a new workspace in vendor instance but there I am unable to change the theme. It sets the theme to polaris as default theme and it is unable to edit. In my local PDI I have the option to change the theme for the instance in profile pre...

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