ServiceNow Community

Want to see more on AI Control Tower? These sessions are for you.

If you're wondering how ServiceNow’s AI Control Tower can help you see every AI system you run, govern it with confidence, and prove its value, these three sessions will cover everything you need to know: AI Control Tower Early Implementation Stor...

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Approving a RITM after manually assigning approver requires reopening the record multiple times

Hello Community,I am validating approval workflows in ServiceNow (Zurich) and noticed a user experience that seems inefficient when a Request Item (RITM) requires a manually assigned approver.In our current temporary process, the approver is not aut...

Question

Changing the tab order in Incident SOW - Australia

We are wanting to change the tab order for the SOW incident page to have Details show at the beginning of the list as that is where most work is completed. Found an older article but it no longer loads we just migrated to Australia. Is this able to b...

Question

Service Operations Management (SOM) is a paid/licensed product

I would like to clarify whether Service Operations Management (SOM) is a paid/licensed product in ServiceNow or if any of its capabilities are available with the base platform license.Any guidance on licensing models, pricing considerations, or offic...

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How Are Discovered AWS Resources Connected to Applications in CSDM?

I have successfully discovered AWS resources using ServiceNow Cloud Discovery. I understand how AWS Accounts, Regions, VPCs, EC2 instances, and other cloud resources are populated in the CMDB.My doubt is: How do these discovered AWS resources get con...

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Do I need to review all the OOB scripts before I use Quote Management Model Application.

I'm currently an intern on a project, and I've been asked to work with the Quote Management OOB application.My question is: Do I need to review the out-of-the-box (OOB) scripts (such as Script Includes, Client Scripts, and Business Rules) that come w...

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Record Producer: Show Additional Fields on Button Click in Platform and CSM Portal

Record Producer: Show Additional Fields on Button Click in Platform and CSM PortalHi Experts,I have a requirement on a Record Producer where I need a control that looks like a button (or a field styled as a button).Requirement:Initially, a few variab...

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Making a GET api call and getting the 404 error

when i make a get call i am getting the following response ,with error code 404{"message":"no Route matched with those values","request_id":"c8cd112d029a3f2fbb34713f99f4f622"}

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Remove Users if No activity in Service-Now

Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky

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Task Result: (Failed) Did you add Alejandro, Carla, and Hans to the group?

I've done this but the task won't validate. I must be missing a trick somewhere but can't find what. Can anyone help?

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Can we disable "show in Library" for indicators which shows "These are protected by security"

Is it possible to disable the "Show in Library" option for indicators that display the warning message "These are protected by security"? My understanding is that these are out-of-the-box (OOTB) indicators and are not editable. However, they are curr...

Question

Now Assist Skill Feedback Tracking and Reporting

Hi everyone,I'm planning to implement a reporting feature that provides an overview of feedback given to individual skills—both out-of-the-box (OOTB) and custom ones. For example, the "case summarization" skill offers built-in thumbs up/thumbs down e...

Question

Esc Portal Virtual Agent - Queue Time Increase

I want to increase the time of queue when user is connected but all Support person on agent is away it ends the chat as no one available. Requirement is to keep the chat open even if no one joins they should be in queue.as of now in seconds it ends

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Yokohama ITSM Asset capabilities vs ITAM/HAM/SAM

In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management _ ITSM Software Asset Management + Legacy Software Asset Management plugin _Software Asset Management Foundation plugin _Ex...

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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