Struggling with Workspace UI Builder Presentational List opening records

Hey all! I've been learning a lot about UI Builder lately and have been running into a pretty big issue for myself. I'm trying to create a tabbed worked space, and the tabs work fine however, I'm running into an issue with the Presentational List ope...

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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Enhanced Knowledge Article Editing

I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,

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Create Tag Policy for server and database in CMDB

Hello Everyone  I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks   Looking forward to connect and response. Thanks

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How to render HTML content in journal fields ?

Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...

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[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone!  I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

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Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

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How do I provide Universal task visibility to manager when task is assigned to his team.

Hello, I am new to Universal Task application. How do I provide visibility access of universal task to a manager when if any task not assigned to him but to his team? Currently manager can only see universal task if task is assigned to himself.  Mana...

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Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

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How to request a ServiceNow Demo instance vs Developer (PDI) Instance

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Best Practice for Migrating Software Entitlements to Production in SAM Pro

We are defining a standardized process for software entitlement creation and migration in SAM Pro. Currently, there are two ways to create entitlements:Bulk import using Excel template (validated in sub-PROD, then run in PROD)Manual creation in Softw...

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Troubleshooting Service Bridge Company Selection Issues: A Deep Dive

When establishing connections between ServiceNow instances, seemingly minor configuration details can create unexpected roadblocks. I recently encountered a perplexing issue during Service Bridge setup that revealed an important relationship between ...

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