ServiceNow Community

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

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The fields in the include script are returning empty.

I have an include script where some fields are returning empty: subclassy, type_pbmser, fiscal_contra, sequencial_pbmser, classe_pbmser. I've already checked the technical names and changed the code to this query format: subclassy_pbmser: grAssesso...

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Scan Engine Exceptions

Hi,Can we have exception management set up for ACT level defintions in scan engine?

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Email Notification Dashboard

Hello ,In email Notification Dashboard 2 widgets not rendering data as expected: Most opted-out notificationTop 10 users receiving notifications Does anyone has any idea how to check these widgets from backend or how to configure this?

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State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

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Blog : Collaborative Work Management (CWM) in ServiceNow - An Experience-Based View

Collaborative Work Management (CWM) in ServiceNow is often misunderstood as just another planning tool. In practice, it works best when it is not treated like a traditional project or agile framework.CWM is centered around Spaces, which act as collab...

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Need Ideas around creating a sinlge intake form in SNOW for SNOW related Enhancements /Requests

I'm looking for guidance and best practice here from the ServiceNow community. My team supports SNOW operations in the company. often times, they receive a generic request to build Forms or Workflows in Service Now without providing clear requirement...

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Converting an UI action to show some popup with warning to be shown after click on 'Cancel' button

Hi team, We have an OOB UI Action. We need to convert the UI Action so that when someone clicks on the button, it should show a pop up message saying 'Are you sure you want to cancel' with yes or no. if yes is selected, it should perform the activity...

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VR (Zurich) Remediation Task Rules with “Created < daysAgo(30)” stop working over time — looking for

Hi everyone,We’re running ServiceNow Vulnerability Response (VR) on Zurich and are facing a recurring issue with Remediation Task Rules that include a time-based condition, such as:Created < javascript&colon;gs.daysAgo(30)Background / GoalOur intenti...

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Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Resolved! Multi-Row Variable datapills greyed out in Flow Designer

My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...

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Flow Designer

sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

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AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

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Need to search with API name in Flow designer

I have a script include. With that API, I need to search in Flow designer that in which flow the API is called. Among 500 records. Also, the script include is not a client callable.

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Allowing non-ITIL users to access incident tickets

I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?

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