Servicenow Access Request automation

Hello Everyone, I have one requirement to automate to add the groups the user.i have catalog item having the variable Required Groups and type is Multiline text and having Model Person variable and it is reference type connected to Sys User table, Mo...

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Not able to edit or modify Change - Standard - Proposal Out of the box flow

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Problem Tasks redirecting to Parent when clicking on Start Work UI Action

I thought this would  have been an easy task.Our Problem Manager would like us to modify the OOB UI Action "Start Work".Currently, when you click this button, the state changes to "Work in Progress", closes, and redirects the user to the Parent Ticke...

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ServiceNow Discovery

Model ID of the network device not populating correctly for the cisco catalyst devices . When I checked the xml of the device it was showing actual model id existing in 1001 instance from the entPhysicalTable but discovery is pulling from the first i...

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ATF - Fields appearing/hiding based on dropdown selection

Hello, I need to create ATFs for the OOTB Record Producer "Log a complaint".Inside of it, there is the variable "Complaint Type" with a dropdown of 2 choices (Product or Location).If you choose Product, a new field appears in which you need to select...

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display banner message on change form when selecting the planned start date

var BlackoutCheckAJAX = Class.create();BlackoutCheckAJAX.prototype = Object.extendsObject(AbstractAjaxProcessor, {    checkBlackout: function() {        var date = this.getParameter('sysparm_date');        if (!date) {            return '';        } ...

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Content Packs: OOB Reports & Dashboards

Hey everyone,  I'm working as Product Owner over our company's new Reporting and Analytics initiative, and am looking for a discrete list of reports and dashboards that are available out of the box to help our business partners utilize available repo...

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• Dashboard
• Performance Analytics
• Reporting

Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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Best solution for delivery process in FSM

Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...

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My Learning Path for the ServiceNow CAD (Certified Application Developer) Exam

Hi Community I wanted to share a simple learning path document I created while preparing for the ServiceNow CAD exam. This document is useful for both beginners and experienced developers looking for structured preparation.It includes:Links to offici...

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How to delete multiple duplicate records from cloud resource table.

I have 50000, records in cloud resource [cmdb_ci_cmp_resource] table.There are multiple records with duplicate Object ID [object_id], I have to remove all the duplicates and keep one record for each Object ID i.e. the latest created one. I want to kn...

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Advanced Work Assignment (AWA) FAQs

Overview                                                                                                                                                                                     1. What is Advanced Work Assignment?The Advanced Work Assig...

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• Advanced Work Assignment

I need to create a POC for Advanced work assignment using Agent schedule without Agent workspace.

I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization.  Customer doesn't want to use the agent workspace and set their availability; they wan...

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Now Mobile App - Watchlist

Do we have Watchlist option in NowMobile App ?

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