Creating and Modifying Virtual Agent topics

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Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

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SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?

When I discover an IP (Network device), it says  “Active, Couldn’t Classify,”  Fine!  I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...

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ServiceNow–Omada integration: syncing groups and group members

Hi,Has anyone integrated Omada with ServiceNow to synchronize groups and group members from Omada to ServiceNow?Is there an OOB approach? Is SCIM v2 suitable and, if so, could you share setup steps for both ServiceNow and Omada?Thanks.

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Account Suspension and Voucher Misuse Allegation – Need Clarification

Hello Community,I am seeking clarification and support regarding a suspension I recently received in the ServiceNow Certification Program.The allegation was that I misused or shared voucher codes. However, the facts and timeline of my certifications ...

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Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking to deliver AI-powered solutions. After K25, I gathe...

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Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

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How to change list view with UI action?

Hi all, I am trying to create a UI action on the Incident table that will switch the view to the Self Service view. Unfortunately I have not been able to find a solution. The goal is to create a related link at the bottom of the list view called "Sel...

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Service Bridge as a replacement for custom bidirectional CI integrations

Hi,Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,I found this, but it’s not c...

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Auto-Label Blocked Stories in Agile Visual Task Board (VTB)

  Hi everyone,            When working in Agile, visibility into blocked stories is critical for sprint tracking and quick resolution. By default, stories marked as Blocked in ServiceNow do not automatically reflect on the Visual Task Board (VTB). In...

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Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

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WSD configured map is not loading on Now mobile

Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...

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Automatically index template tables (u_kb_template_)

Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...

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CSA Question on Tasks

I'm looking for clarification on the following hypothetical CSA Question I have seen a few times. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many ...

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