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MIgration guide for team level agile from Agile Development 2.0 to CWM

Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...

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How to secure a Scripted REST API with OAuth using Unified Gateway account in ServiceNow?

Hi Team,I am working on an integration in ServiceNow where an external system needs to send data to a Scripted REST API. We are currently using a Unified Gateway account for the integration.I would like to understand how we can secure the Scripted RE...

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Resolved! I Need help with CMDB updation of operational status as per best practice?

Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...

Question

Import - JDBC load error Table contains duplicate column names

Hello, we have a scheduled data import of type File w/ format CSV and SFTP file retrieval method from our HRIS platform. Recently, the imports have started failing with "JDBC load error Table contains duplicate column names" in the logs. However, the...

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Want a help in CSA certification.

Hello Community,I am seeking help in getting CSA certification to advance my career in ServiceNow as the cost of the certification is way too much for me given my financial condition ,so any kind of help will be highly appreciated. If anyone having a...

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New to the Platform

Hi, I’m a new learner on ServiceNow and, as a recruiter with 8 years of experience, I’m looking to connect with professionals who have navigated a similar career path. I would greatly appreciate the guidance of a mentor to help me explore the next st...

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how to switch view from ui action

Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...

Question

Search not working in english

Hi everyone,We have been facing an issue in Popular topics widget in employee center.When we search for any catalog item, the search on that widget is unable to yield any results. However, if we change the language to french, the search indexing work...

Question

is this a violation if we allow a Approver license user to update a specific field on RITM ticket?

is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before crea...

Question

Now Assist Resolution notes generations error "There is an error in generating resolution notes"

i am using now assit resoution notes in Service Operations workspace. how come i get this error when trying to generate resouton notes? "There is an error in generating resolution notes" What could be causing this. i have just upgraded from patch 6 t...

Question

Book Appointment - slots history

Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace. Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...

Question

An error occurs when the Scripted REST API is executed in parallel.

We have built a scripted REST API to import data by having other systems call the API. This REST API is called every minute.As a result, the second API call is made before the first call has completed. Currently, when the second API call is made, the...

Question

How to remove the reassigned card from Service operation workspace

Hello All,How i can remove the Reassign card from service operation workspace?@Ankur Bawiskar any idea on this?

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PDI Redirecting to /session_timeout.do Issue

When I open my PDI URL, it automatically redirects to /session_timeout.do and keeps refreshing continuously. This issue has been happening for the last 3 days. Before this started, I was working with a UI Script in my instance.

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PDI
PDI LOgin Issue

AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜

English version:Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era— ＊本稿に記載されている内容は、執筆者個人の経験と見解に基づくものであり、ServiceNowの公式見解や製品方針を示すものではありません。はじめに：なぜ「AIを使っている」のに成果が出ないのか多くの企業がAI投資を拡大しています。しかし、その大半は経営成果に繋がっていません。その背景に...

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Thought Leadership