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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Security Academy: Take more control of your instance with the ServiceNow Security Center Hosted by Abigail Lavadia 10 Feb, 2026 08:00 AM PST Event Details Online SN Exchange: ITOM Academy - Proactive Problem Management & Incident Resolution Leading Practices Hosted by Abigail Lavadia 10 Feb, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy - Crafting custom dashboards and reports for Now Assist Hosted by Abigail Lavadia 10 Feb, 2026 10:00 AM PST Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by Abigail Lavadia 10 Feb, 2026 12:00 PM PST Event Details Online ServiceNow CMDB Data Foundations Workshop: Saskatoon Hosted by Brandie 11 Feb, 2026 07:00 AM PST Event Details Online ServiceNow Exchange: FSM Academy - Configuring Smart Assessment for Field Service Questionnaire Hosted by Abigail Lavadia 11 Feb, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Incident Communication Plans Not Attaching

Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look.  I have created a record in comm_plan_definition that has only one condition - Major Incident S...

  • Question

Platform Analytics dashboard: redirect to workspace?

We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...

  • Question
  • Workspaces

ServiceNow: Identify computer and Server CIs when CI gets repurposed

 Hello everyone,We have an Identification Rule defined at the Hardware level, which is inherited by the Computer class. We also have a separate Identification Rule at the Server level.Here’s the issue:When a device is first discovered, it is created ...

  • Question

Embed surveys in Microsoft Outlook

ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from the email client instead of opening the survey in ...

  • Article
  • Multiple Versions

Phone number format for users

Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...

  • Question

I have to add conference tag in incident.

Hi,  Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item.  Can anyone please help me how to add c...

  • Question

Ways of data integration between ServiceNow and SAP and how do I go about differentiating them?

Anyone who's been long enough within the Integration space can relate intimately to the saying of ‘There are many ways to skin a cat..’. There are multiple approaches to the same problem statement of data connectivity between two systems, with terms ...

  • Article
  • ERP Canvas
  • Workflow Data Fabric
  • Zero Copy Connectors
  • Zero Copy Connectors for ERP

Adding breadcrumbs to cat item view

Hello experts,We are currently using the Employee Portal and noticed an issue with breadcrumbs.Breadcrumbs work correctly when navigating through catalog categories. However, when a user opens a specific catalog item, the breadcrumbs disappear.In ano...

  • Question

How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM)  without using App Engine. Do you have any suggestions for implemen...

  • Question

Resolved! De-duplication template scripted condition

Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...

  • Question

Asking for Advice : Where to import legacy history?

Here's the setup:- Legacy app (non-ServiceNow)- New shiny (ServiceNow scoped app) Legacy app tracks Projects. The app stores activities : comments, state changes {Design, Design Approved, etc.}, Sign-offs, in separate tables. There are a large number...

  • Question
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