ServiceNow Community

Why “Parent” Feels Wrong in ServiceNow CMDB (and What It Actually Means)

If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...

Article

Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

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Some optons aren't visible under Field Service

Hi, I'm going through the Field Service Management modules and learning materials. There are certain modules which are available under nowlearning courses, however aren't visible in the actual environment like PDI or the lab instance. For example 'Te...

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SNOW Upgrade

Hey everyone, curious to know the highlights of next SN Family release and the theme of knowledge conference.

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Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

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Resolved! How to export the variables of specific RITMs in XML?

We have around 3000 RITMs but I need to move only 500 RITMs from one SN to another SN instance (including the variables and its values for 500 RITMs) I used a filter to export those 500 RITM via XML and imported in target instance but the variables s...

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How to hide "Create baseline" button from new project workspace Financials tab

Hi There is requirement to hide baseline button under planning tab from the new project workspace. Please provide step by step guide to achieve this. Thank you!

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Copy Attachment action in flow designer is not working

I am working on a requirement of copying attachment from hr case to hr task. i have used the below steps but attachment doesn't get copies to hr task also flow doesn't trigger any error and gives all the correct output.Any idea what could be the caus...

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what is best way to create report to get survey response in report along with all type response

Dear All, I am looking for to create a report to get all survey response in once report like we have one metric called - Incident surveys where we have 2 question - 1- one question have some emoji where value are - happy, satisfied, very satisfied...

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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Catalog Item variables missing when viewing page in the Portal

I have a custom service portal page on which I am trying to display a catalog item (this catalog item is to process payments). I want this catalog item to be accessible to anyone, whether they have a user account or not. When I tested the URL in an ...

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Get Ready for Nexus 2026--ServiceNow's Risk and Security Event in EMEA--this March!

The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Nexus 2026 conference. When - March 11-12, 2026 Where - Pos...

Article

Under the role of a Risk Appetite in IRM Advanced Risk Management

Every organization must decide how much risk they're willing to accept within their operations. But without a way to document, track, and act on those boundaries, risk appetite remains a concept rather than an actionable process. It doesn't drive dec...

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GRC
Integrated Risk Management (IRM)
Risk Management

TRack history

We would like to know if we can track who added / removed Sections from Change Request Form Layout ? its not available in Show Versions Couple of sections has been removed in prod

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Change Management

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...

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