ServiceNow Community

How to Get SC Task Closed Date in Flow Designer Script Step

Hi Community,I'm working with Flow Designer and I have a flow triggered by an SC Task. I want to retrieve the closed_at date of that SC Task and use it in a Flow variable called revokeAccess.// i am using this in my background script to get the close...

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Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

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Make "On Hold Reason" Mandatory for Multiple Incident State Selection in List View

Hi Community,I'm working on a requirement where we need to enforce the "On Hold Reason" field as mandatory when multiple incidents are updated to the "On Hold" state from the list view. and also for single selectionHere’s the specific scenario:When u...

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Servicenow Integration with ADManager Plus

We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...

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How to Create a Second RITM Under the Same REQ After 14-Day Delay in Flow Designer?

Hi Community,I have a requirement in ServiceNow where:A user submits Catalog Item A.A Flow Designer flow runs for Item A.After 14 days, I need to automatically submit Catalog Item B.Both items should belong to the same Request (REQ), so the final res...

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When I am trying the to transfer case I couldn't get the off board leaver service

Hi team. I am facing the issue in HRSD case. We have HR service (off- board leaver) when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see th...

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Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

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How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

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Resolved! Issues While Moving Decision Table Update Set from One Instance to Another

Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...

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PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

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In Time Sheet Portal I want task.assigned_to field editable

HelloThere is requirement in time sheet portal to add project's assigned to field, For that we have added field in form,As well as in portal widget,I have edited time card grid widget, it is editable but when i am selecting any name it is not saving ...

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Not able to turn on Now Assist panel for SPM even after plugin installation

Hello Community, I am not able to turn on the Now Assist panel for SPM.The Now Assist for SPM product plugin is already installed.All required roles are assigned correctly.Even after this, the Now Assist panel is still disabled.Please let me know why...

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Approvals in Service Operation Workspace

Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something important. If some parts of the post feel like I'm ranting, that's because I am. A lot of our customers are using the SOW for basically everyt...

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Add button in playbook activity to open modal in workspace

I have added a button to open the modal in UI Builder. But the button does not work. I have tried adding the button on workspace and it works. Is it possible to add button to playbook activity and open the modal on workspace?

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Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

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