UI ACTIONS are NOT Functioning

Hello,UI actions in sso_proprties tables are not functioning after instance clone and patch. However other instance which was patched at the same time is working with no issues. Suggested the customer to repair the plugin "com.snc.integration.sso.mul...

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How to add a new widget on serviceNow Operation Workspace landing page

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Variable value show based on order

I have a requirement to display records from a custom table in a specific sequence (based on defined order) instead of the default alphabetical order in a type of lookup select box variable.Please help with the appropriate approach to achieve this. T...

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Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

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Pre-Generated Table Sys ID before Submit of Record Producer Catalog form

I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...

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Client Script – Approval Remark Control

1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it

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Virtual Agent – How do you run AI Search from an LLM Topic?

Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...

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Can someone go over document templates?

I created one attached to my custom app scope however I do not see it.   I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything.    Someone please explain to me how this works.  Much Appreciati...

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Get Latitude Longitude on contact/user table

Hello Team,How can I fetch the Latitude Longitude on user table.Can you help me with the complete steps to achieve this.Also once I get the Latitude Longitude on the user table, I need to fetch the 3 nearest locations from the contact's location.Than...

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read acl on specific field

I need to create an ACL on core_comapny table but only NAME and CITY field shds be visible visible to the user. How can we achieve this with snc_internal role? I do not have any read acl on snc_internal role for core_company table.Thank youSunil.

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Issue with salesforce spoke

Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue? 

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Time out using ASK for Approval Due date

Hi all,I’m using Flow Designer with an Ask for Approval action on RITMs. I set a 2-minute timeout, expecting that approvals with no response would change from Requested to No Longer Required.However, after timeout, the approval records in sysapproval...

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