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Community activity

Using GlideAggregate to get counts of data grouped by multiple fields.

We all know how to use GlideAggregate, right?  Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...

  • Article

Reasons why the "sp_page" field in "sp_container" becomes empty.

Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...

  • Question

Resolved! Email notification script help (Reqeust Complete)

I'm trying to edit an email script (that is referenced by "Request Complete" email notification) to display the RITM short description.The script it is referencing task.item and I think it should be referencing task.short_description (sc_request tabl...

  • Question

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

  • Question
  • Create Interaction
  • CSM
  • CSM Configurable Workspace
  • Customer Service Management
  • Interaction Management
  • Virtual Agent

Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

  • Question

Resolved! Printing knowledge articles

Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...

  • Question

Resolved! What is the difference between Agile Team and Agile Development

What is the difference between Agile Team and Agile Development? I see that Agile Team is free addon but Agile Development is part of SPM Pro version. Is there any right documentation to refer?

  • Question
  • Agile Development
  • Service Portfolio Management
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