ServiceNow Community

How to add a Related List on Change to link with Release and control visibility based on Phase

I have a requirement in Release Management where I need to add a Related List on the Change record to link it with a Release.Here’s what’s needed:If a Change is linked to a Release (or created from it), there should be a Related List on the Change re...

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Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

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ACL
field
html

Make stage circles to red when stage is canceled

How to make stages circles red when stage is closed incomplete and stage canceled On RITM

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Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

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Need help to understand scoped application and extending current OOTB table for scoped application

Hello All, I need your expert advice about creation of scoped application. But as per the requirement i need to extend cmdb_ci table to be part of this scoped application. Do you see any risk in this approach? Also what are the things i need to consi...

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Need "Assign to me" ability for catalog tasks in Service operations workspace

Hello,I have a requirement to add ability to "Assign to me" button for the “Catalog tasks > Assigned to your groups” list in SOW, the way it is there for Incidents in SOW.Could someone please help me to know from where exactly these buttons are confi...

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How to Monitor Daily Imports and API Activity in ServiceNow

Hi everyone,I’m looking for advice and examples on how to monitor my ServiceNow instance on a daily basis - ideally through dashboards.I’d like to track things such as:The status of daily imports (success, errors, duration)API activity, including RES...

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Resolved! Configure mandatory fields on an incident form (Task 2) ITSM Simulator

I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy

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How to redirect users based on URL for portal

I am using "SPEntryPage" Script include to redirect users based on particular roles, now the problem is I have implemented a functionality that users with 'x' will be redirected to csp portal always. One of the widget in portal is having a ui page th...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Resolved! Checkbox in Multi row variable set

Hi, I have a multi-row variable set where each row has a checkbox. It's possible to have multiple checkboxes selected (for example, 5 rows with 5 checkboxes selected). How can I make sure that, when the form is submitted, no more than one checkbox ...

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Service Catalog

Approval Process

I have a custom table, where I have 20 request types, and out of that 10 request types are having approvala,so have created a field called Approval Required in the configuration table,based on which approval is triggered.But now the issue is for this...

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SPM resources for learning and implementation

Hellow SnowExperts,Iam been assigned to project on SPM - Strategic Portfolio Management, i have gone through spm training SPM fundamentals on xanadu.but need more easy to understand content to learn and implement.As customers directly has no idea on ...

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Best Practices for Using UI Actions and Script Includes Across Scopes in ServiceNow

When working across different application scopes in ServiceNow, it's important to ensure proper configuration for UI Actions and Script Includes to function as expected. Here are a few key points to keep in mind: Using a UI Action from Another Scope:...

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Duplicate Record Creation Issue reported by the User

Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...

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